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HomeMy WebLinkAboutMN-CES-2007-04-11 Communications & Emergency Services Committee Proceedings Regular Meeting April 11, 2007 7:00 p.m. PRESENT: Chair J. R. Clairborne Alderpersons (2): Shane Seger, Robin Korherr OTHERS PRESENT: City Clerk—Julie Conley Holcomb Fire Chief— Brian Wilbur Police Chief— Lauren Signer Mayor— Carolyn K. Peterson EXCUSED: Alderpersons (2): Michelle Berry, David Gelinas ADDITIONS TO OR DELETIONS FROM THE AGENDA: Alderperson Korherr requested the addition of an item regarding the Pedestrian Awareness Committee request to apply for a grant for a pedestrian related education and enforcement initiative. No Committee member objected. APPROVAL OF MINUTES: Approval of the March 14, 2007 Minutes By Alderperson Korherr: Seconded by Alderperson Seger RESOLVED, That the minutes of the March 14, 2007 meeting be approved with requested corrections by Chair Clairborne. Carried Unanimously ANNOUNCEMENTS AND REPORTS FROM COMMITTEE MEMBERS: Tompkins County Emergency Planning Committee Public Officials Conference Alderperson Korherr distributed copies of the handouts from the Public Officials Conference and reviewed the highlights of the session. She explained that the Conference was open to all elected officials, highway superintendents, code enforcement staff, law enforcement and fire departments in the County. She reviewed the components of Executive Law Article 2-B, specifically the sections that states that local Chief Executives take an "active and personal" role in the development and implementation of disaster preparedness programs, and have vested authority to do so. She explained that disaster planning includes a series of partnerships between local government agencies, institutions, and businesses, sometimes referred to as EMACs (Emergency Management Assistance Compact). She further explained that all events start locally and end locally. Through the mandated use of the Incident Command System (ICS)the City must use local resources before assistance can be requested from State and Federal agencies. Alderperson Korherr noted how important record keeping is before and after events as damage must be documented in order to become eligible for State or Federal reimbursement. She April 11, 2007 stated that the damage threshold for Tompkins County must reach $292,000 or more to be eligible for State assistance as it is figured on a per capita basis. New York State must reach a $20 million threshold to be eligible for Federal funding. Reimbursement is based on 75% Federal funds; 12.5% State funds and 12.5% local funds. Under the Stafford Act, the maximum amount of public assistance to reimburse residents for personal property losses is $27,000. She recommended that the City identify the community's vulnerabilities and work on ways to mitigate them. She stated that flooding is a risk in the City and inquired as to the possibility of the City working with Flood Insurance providers to ensure that coverage is available to people at a reasonable price to help them protect their properties. Alderperson Korherr further reported on the new Communication System that includes 10 tower sites throughout the County. She stated that the County is in Phase III of the project and is in the process of determining what equipment municipalities are responsible for purchasing. The project is scheduled for completion in October, 2007. Updates: A. ICS 402 Training Opportunity City Clerk Holcomb explained that she recently learned that the State Office of Emergency Management (SEMO) may be requiring that elected officials take the ICS 402 training through an official course offered by SEMO. The County Department of Emergency Response is attempting to confirm this information however has not been able to do so. City Clerk Holcomb noted that her office has scheduled an in-house version of the training on May 23, 2007 using the State's training materials and instructors from the Ithaca Fire Department. Common Council members confirmed that they would like to proceed with the City course and if required, would attend the SEMO training. B. PIOT: E-Gov Link demonstration City Clerk Holcomb reported that the Public Information Officer Team (PIOT) viewed a demo of a web product from E-Gov Link. This company provides both web design services, based on the use of templates and web-based components to enhance existing websites such as E-mail Subscription Service, Community Calendar, Restricted Access Documents (Intranet), Problem Location Tracking and Mapping Systems. She stated that Director of Information Technology Twardokus has requested an opportunity to provide a more in-depth report at the next meeting. City Clerk Holcomb explained that several members of the PIOT were not able to attend the last meeting, so a comprehensive discussion was not held about the product or the potential staff impacts. She stated that if the City decides to pursue a new web product that internal and external focus groups would be formed to make sure the product was consistent with the desires and needs of the community and staff. C. 800-mhz Communications Systems This item was included in Alderperson Korherr's report of the Public Officials Conference. Overview of preparations for End of School Year Activities of Local Campuses A. Ithaca Police Department Police Chief Signer reviewed statistics that were compiled after last year's senior week activities. She stated that the Ithaca Police Department assigned a special detail that included 7-9 Officers that worked as a unit on Thursday, Friday, and Saturday nights focusing their efforts on the East Hill and South Hill neighborhoods for 36 days. This resulted in 122 arrests April 11, 2007 for violations such as noise, underage drinking, public urination, etc. The cost of this detail was $39,635 with 1,553 overtime hours. She noted that this year they would assign 6 Officers to the detail using flex-schedules. They will work between April 20—and May 26, 2007 from 7:00 pm —2:00 am, which should result in 80 less hours than last year. Chief Signer voiced her concern that Cornell Slope Day and the last day of Ithaca College classes are scheduled for the same day which would strain their resources. She stated that IPD would be focusing their efforts on the Prospect Street event, and Cornell University would be engaging SUNY Officers to assist with Slope Day. Discussion followed on the floor regarding improved communication and efforts of both campuses in controlling student activities. B. Ithaca Fire Department Fire Chief Wilbur expressed concerns about Slope Day and end of classes for Ithaca College especially with the South Aurora Street and Thurston Avenue bridges being closed. He stated that IFD will increase staffing on that day by adding an engine on the north side of Fall Creek and another on South Hill to maintain response times. He stated that overtime costs should be less than $10,000 as Cornell University will assist with costs associated with Slope Day. He further voiced concern regarding potential radio communication interoperability issues with different agencies such as the SUNY Officers assisting the Cornell University Police Department. Alderperson Korherr recommended that the Committee send a letter to Ithaca College and Cornell University to make them aware of the challenges of emergency response agencies, and the drain on City resources that these events cause. Alderperson Korherr offered to meet with the Mayor and draft the letter. Alderperson Clairborne questioned what type of support should be requested of these institutions. Police Chief Signer suggested that Common Council members check in on the Prospect Street activities to see the types of issues that the Police Department faces. She stated that protecting the South Aurora Street bridge will be one of the highest safety priorities. Alderperson Clairborne questioned whether the Department of Public Works would be adding extra enhancements to the bridge security during this time period. Mayor Peterson responded that barbed wire had recently been added to the top of the fencing to deter people from climbing over the fence to access the bridge. Ithaca Fire Department Labor Contracts Alderperson Clairborne asked Fire Chief Wilbur to report on any updates regarding labor negotiations. Chief Wilbur responded that the Chief Officers Unit and the Ithaca Paid Fire Fighters Unit labor contracts had been ratified and signed by the appropriate parties. He stated that mediation helped each side to appreciate the other's perspective and operations, and resulted in achieving a win/win situation. The contracts are for a 5-year period which will be helpful in activity planning. April 11, 2007 Pedestrian Awareness Committee (PAC) Grant Opportunity Alderperson Korherr reported that the Pedestrian Awareness Committee (PAC) has recommended that the City write a grant to fund pedestrian awareness education and enforcement related activities. She stated that there are (4) grant opportunities from New York State, but the deadline is May 15, 2007, and the Tompkins County Public Safety Committee needs to review 1 or more of the grant applications prior to submission to the State. She questioned which department(s)would spearhead this activity and noted that (2) PAC members were willing to assist with pulling the grant application(s) together. Chief Signer stated that the Ithaca Police Department had obtained grant funding for a pedestrian enforcement initiative that was not well received by the community and the grant funds were returned to the State. Mayor Peterson inquired as to what types of activities are eligible. She expressed concern regarding the short time period in which the grant applications were due, and questioned whether staff would have the time to incorporate the grant activities into their summer work schedules. She voiced support for an education initiative if the grant funding was to hire a consultant to complete the work with the input of City staff. City Clerk Holcomb offered to review the grant eligibility criteria with Engineering Technician Kent Johnson if the information was forwarded to her. She stated that PAC input would be very valuable in prioritizing projects or by identifying what type of project would have the greatest impact on the community, but that these issues would have to be weighed against City staffs ability to administer the grant and dedicate resources to the initiative. Alderperson Korherr stated that she would contact the PAC members who offered to assist in the project and discuss the issue further with them. Police Chief Signer reported that Court TV would be coming to Ithaca to film an episode on "speeders". She noted that the show could have a pedestrian focus. The film crew will be riding with the Traffic Enforcement Unit during their 3-day stay. ADJOURNMENT: On a motion the meeting adjourned at 8:35 p.m. C.� ie C. Holcomb . R. Clairborne City Clerk Chair Ca v ��[6 2. 'E it Yd { `= t C.04 '4t i 4 11 ■.40 tt 7 La 4-r V ^R i -J r V: En. II,'_J c r— = u 7 6z v r _ s"v a n. tt ^— C M c3 I,' Q U °. r r.7`. U Z C TO i u. W o # W ~g," c { . + Via V Ii t�q ry J Q = 9 Y IiiI ' (D'm eL UJ i ;t , �s p. I `/. • Other- Components of a Plan i sCut FIRS, �iit ucyt tr.,? � • Ifa�atd iuu.�n • l:iratdous Alalcrlals rt�aA�ga i uE�,r �i.nt 11-1 (ilea 5nc. =-Ja iy1 Assk.sivo • Revwiee Wot.tutn t 13 Public I lcaldi f nergenciis EnmmNcvlit rI. E,€RUA creEmlhis,armx • Rictetiui:m Plans .0 euute:ieau.xu :. E Mutual \id . w ma \lull plc Ca:ualn incidents .actions Plans .qunu�� e - _After;Lesion Reports \YS Executive Las Article 2-B i aster ' °eYen io t and Preparedness a :•i.:te and lt„i !,atil ViThierilbility Assessment laial'd \litigation Planning ...inalldatcd .,..ii;i,il iii i li ur=l de!inse for those scclilno funding and or slate pros ide I i uihri;tro -tilr,riicc r,ices reimbursement I aI<lurrcv CCUIP, e and pers,a al” role in the de,. i t ent:u 1 ii q Iciu n(,�tnn ■t.h,.r,tcr la Emergency flans prcp:ucinc..pr1!_ra;n> .n rib voi vl nnhoriL. Is Co n Training and Education ... includes drills and eyerciscs that arc multi-aacncs.multi ® t_,abli hed Oi,a>tu l t spare t nc ( ntnu.,1on • Slardates the use of an incident I,i nund s■.teln(19'1(,) disciplinary and multi-jurisdictional aa Resource identification and assets lists • Disaster Partnerships Reimbursement la All emergencies and disasters begin_locally I -apt i r.de ill Jlmsjs.u,,( 11111,1 t,,tal and end local] ...SI.Vs SS S a local ■ Nett 1 ail St ate ol at l t>:t�mill ni responsibility! \\flat are our resources? • ( i im \IOL s (.AilA(is , , .. -. t mn ) rcacltitt l∎ctar nndipscic;irniar incident. important to ca,1, d nr. c 13Ctn Lien municipalities oeenrrcd ucn it'slit ul a cot doe.not incur Public and pri Lae Sectors rennburs it■le danta e 1 eels S . Mutual Aid Plans Reimbursonenti Federal 12,5'0 State and 12;"n local - Resolutions 2 Public;1_tstance program;.. under the Stafford Set.the -l3etx\ccil States t r marinnun amounts S27.01 2 14301(11 , to • • Stir dam t„unt a lr S ni�Sl,�t� �.,�tSi�3a.' t S 1tou1�lar. it i� Ocr V00(111:13 tr, V�och�d cSa .t1ti��.it r PuU1ic 6�iiAJilt~ 3 $20 Million Capital Project Tompkins County Public Safety • Phase I —Construction of the new Tompkins County Communication System 'P} Communications Center and Emergency Response Building Current Project Status " —Dispatching from the new 911 Center began in March 2007 I.; December 2004 Ar 10 Tower Site System Phase II _ • Plan development,negotiations.Environmental Impact Study sp. i " � � • Site construction(tower and shelter) —Roadway l —Utility extensions 't —Fencing,generators,antennas • Operations Planning(some tarty over to Phase III it �'`• '` • -"Talk Groups" ( -Policies and Procedures related to use b e t —Subscriber equipment plan • Anticipated completion date April 2007 Phase .III And to End ... • Microwave connectivity • WHERE'S THE POT OF GOLD to finance • UHF Paging and 800MHz trunking emergency preparedness? • Mobile data plan • Purchase and distribute subscriber equipment • User training • System testing • System acceptance by October 2007 1 'ctioiw!Incident! ana efawut yNtem NIMS hn2 IeI 2ef tW I2 • Command and Management • Preparedness • Resource'Management • Communications and Information Management 2007 Requirements • Supporting Technologies (State of New York NIMS • Ongoing Management and Maintenance Implementation Strategy) A system to provide a national framework for preparing for,preventing,responding to and recovering from domestic incidents. New "First Responder" ni io9 S AIMS linp7onenintion Attinity • Fire • Adoption • Law Enforcement • Command and Management • iIVA!xT • Emergence Medical • Preparedness:Planning • Public works • Preparedness:Training • Public Health • Preparedness: Exercises • Emergency Communications • Emergence'lananement • Resource Management • Other Agencies in%olyed in disaster preparedness, • Communication and Information Management pro enlion,response and recover∎actis ilies Ch tinges i22 littpl}n neI2 to ion LIEICAST • In FY 2005 and 2006,states self-certified Through N1JIS Integration Center(MC) that they were making a"good faith" • National Incident Management effort to implement NIMS Capability Assessment Support Tool • Self-certification compliance process is • All jurisdictions IN be encouraged to being changed to specific performance- use NIMCAST to assess their compliance based 20 (measurement system)in • Being redesigned ...early 2007 .'y 1 w Key FY 7 Activities (aid:noacsuu:ption Mitt F155 nod 1 los rival Pit 1,11hn : ',II • Designate a single point of contact to sere as the principle a single point coordinator for contact • Reflects per ormatce-from metrics self-certification to implementation. gather, specific performance-based metrics • Establish public information system to g� • Requirements are mailable on the N1�1S xleb • �` °' �erif■,coordinate and disseminate information during an incident. • 3 Tiers • Complete training 105-300, X00 • Tier 1 metrics and questions are deemed critical to measuring FY07 compliance..• — ICS-UM and ICS-200.1S-7U0(Introdueti0n to�1\ -) and UM and ICS-200,1S-7M1 Response Plan) 15-300 Course in 1ompf,ins Count.Mac 8-9-10, co wire nce srt in end affirmance to achic�e compliance by the end of F1'07 2)117 J e, Om'CC TypIDE Systetu ...FY�s��=1s¢'r�sse?s Key FY07 Activities CCoaa =d • Animal Health • Animal Health Management Resources • Validate that im'1A Re ource Typing assets • ruer Resources Standards.. FE�t Resource fypiug Standards. • Fire'llazmat Resources • t'tilize response asset inxentorr for mutual aid • Health and Medical Resources requests,exercises,and actual exents. Lass I nlbrcc die l Resource; • Pass L Works Resources • incident systems and processes ll tl sh ensure m that . Search and Rescue Resources lcet opera i operating picture of all nc de share a common operating picture of an incident. Executive Level Staff Incident C0,172pledir anti Types • Typed in order to make decisions about • Board Commissioners,Deane Commissioners,Chair of the resource requirements c 1 Board of Commissioners,Count!,Executicc,Tonn Type S(least complex)to T�`�• Super hors,Mmors,CountyC it∎Managers,County' "national significance") Legislatorsners,CountYi Cotmcnn(Vilt3S fire (incidents of"n• Commissioners.Counh'1City/To��nJV'illage Attorneys • 1sl\1S Execnti%a Briefing(112 day).•.SEMO to des elop this training...although there are no'.51VIS "Required Training"courses for this group 2007 • 1S-402 ACS tor I%ccuticcs)...trntotirc date MAN 21 or 23, 2 National Emergency Responder CredetatialingSy-,te;n 1f1sti 2s? • Voluntary participation • However,emergency responders who volunteer must meet the requirements to r, support an incident. 1 • To bring current credentialing efforts into a national system while avoiding the duplication of efforts already in place. 3 - • E-GOVLINK E-Gov Basics Add E-Government Applications to Your Website for $250 Per Month* • Citizen Request Management(CRM) Give your residents and local businesses an easy way to use the Internet to make suggestions, request information, and request action—any time of day or night. The right person on your staff will be notified by email, so they can follow-up promptly on each request. Requesters can get email updates or check request status online. Special features: create custom forms for each different request type, set automatic reminders and escalations, and quickly find specific requests or generate analysis reports. Your staff can also input non-web requests for a complete request tracking and monitoring system. Use for service requests (reporting potholes), applications (permits, licenses, registration, employment), and communications to officials. , • Online Payments Give the public an easy way to make various types of payments (such as utilities, fines and fees) by credit card—any time of day or night. • Document Management Authorized staff can quickly and easily upload documents to your website from any PC—no web skills needed.All documents are visible in a single location, but you can also link to them from anywhere on your website. Document search makes it easy for users to find the document they need. Use for downloadable forms, council agendas and minutes, ordinances, and newsletters. • Community Calendar Allows non-technical staff to maintain a visual calendar with information about all your events. Calendar items can be linked to web pages, documents (like meeting agendas), or request forms. *Total cost of all these applications, including normal setup and hosting. E-GovLink Gives You the Power • Affordable fees are renewable each year to match 3, budgeting cycles. No long-term contracts required. a. wz. • E-Gov Basics is integrated with your current 3F website, using your banner and colors. All E-Gov City if f (1ilij� � Basics functions can be accessed from a single link on your website. You can also link directly to . . Welcome to the City of Loveland's a Government Services. specific functions and documents. 'Today u winder.Au°ustltt,2opt.What would you 6ke toot10'977 • We can optionally tailor to your special needs, such Clllren A,lion Lind +t k. i1�uY��e t/PUrcl„tsv as integration with your back-end systems and • °tl"E"°�°"°`° °”` • `e"^°" °� • Request S°q RemdoCemdeiM •-Utikte Bltls. �' • Request qew Resi7enl sedret • etemorut P6rr App:iGeEA databases. VieM e°Hellint Forms... View ev psYwwwb... • E-Gov Basics can be set up quickly at our world- class hosting facility with few demands on your internal resources. '• Btoldtnq Department • E-Gov Basics is developed and offered by E-Gov 011111011111311111311101111 -. C ere Er Newsletters � • Link, who has been providing information • R°V °° .° ,6 17 CM t9 120 technology solutions since 1996. Clients include °°°°�^° 229 2 33 2e nun ZS ,3E g dozens of local governments around the country. • Complementary applications, including E-Gov °°°°°^ °°• °^°R••°•°• i°^k M YEeWY. ParksLinkTM (recreation management)are also available. Contact Peter Selden, VP Sales (513) 681-4030 ext. 107 pselden(a�egovlink.com www.eqovlink.com E-Gov Basics E "GOV LINK Optional Features Great New Features You Can Add To E-Gov Basics Subscriptions • Public can sign up to get emails on specific areas they select • You determine areas available to be selected , • You send emails to based on selected areas Surveys • Set up surveys as Action Line items • Export survey results to Excel • Use this tool to analyze data for other specific request types Frequently Asked Questions Manager • Easily create FAQ's using FAQ manager • Users can select category or use keyword searches to find specific items of interest Restricted Access Documents Option • Create "invisible" document folders • Authorized individuals can log in to view and access • Use as an employee Intranet or for other groups that have access to documents different from the rest of the public. • No limit to the number of different groups with access to their own documents. Form Letter Option for Citizen Requests • Send form letters (or emails) from the Citizen Request module back to requestors • Includes form editor tool to create and update form letter templates • Supports any number of different form letter templates • Form letters can automatically merge contact information from original request by using variable field, like [*Last Name*] • User can add other information to form letter • Creates permanent record that letter was printed or email sent Problem Location Tracking • Public can enter problem location separate from their contact location • Problem location can be selected from a list of valid addresses or entered manually • You can sort or search on problem location (number within street) Problem Location Mapping (requires problem location tracking). • Create map of problem locations • Click on item to see location or click on location to see item Contact Peter Selden, VP Sales (513) 681-4030 ext. 107 pselden(aegovlink.com www.eqovlink.com E-Gov Basics Feature List • Are you looking for ways to improve citizen service? • E-Gov Alert Manager immediately routes the requests to the • Are you looking for ways to save staff time? designated individuals in your organization for follow-up (and • Do you want your website to have 215`Century e-govemment reminds them or their supervisors, if not resolved within a pre- applications, but you have limited funds and technical resources specified time).Alert Manager also allows authorized staff to available? define the department(internal view) and category(public view) for each form.You can specify your own departments and For only$250 per month, including normal set-up and hosting,you categories. can have all of the following applications. • E-Gov Request Manager tracks all actions taken with time stamped record of who entered update. 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Components Components • E-Gov Documents enables the public to easily find the online • E-Gov Citizen Requests enables members of the public to document they want.All documents are stored in a single easily locate and complete the appropriate form to make document repository,with familiar folder icons for convenient requests and complete applications online. Users can track grouping. Keyword search (including contents) makes it easy to request status using tracking numbers, or they can register and locate relevant documents. Documents and document folders login to get updates on all their requests. Staff can send email can be accessed from your main website with direct links. Use updates when information for is updated. 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Forms will "auto-complete"basic controlled. information for registered users. • CRM access can be limited to own requests, own department • E-Gov Payment Manager tracks all payments received with requests, or all requests. time-stamped record. Print list of payments received for entry • Document access can be limited to particular document folders into accounting systems. or all documents • Only specific individuals will have access to security Community Calendar management. • Give the public a convenient way to use the Internet to find the times of community meetings and events—any time of day or General'Information night. • Staff interruptions are reduced,with fewer calls and easier • Affordable fees are renewable each year to match budgeting calendar maintenance, cycles. No long-term contracts required. • E-Gov Basics is integrated with your current website, using your Components logo and colors.All E-Gov Basics functions can be accessed • E-Gov Calendar is a visual calendar with information about all from a single link on your website. You can also link directly to your events. Calendar items can be easily linked to web pages, specific functions and documents. documents(like meeting agendas), or request forms. Public view • We can optionally tailor to your special needs, such as includes both calendar and list formats. Key-word search makes integration with your back-end systems and databases. it easy to find the desired events. Events can be put into user- • E-Gov Basics can be set up quickly at our world-class hosting defined categories(which will display in different colors)to make facility with few demands on your internal resources. it easy to identify a particular event type. Users can choose to • E-Gov Basics is developed and offered by E-Gov Link,who has view only a single event category or all categories. been providing information technology solutions since 1996. • E-Gov Calendar Manager allows non-technical staff to maintain Clients include dozens of local governments around the country. the calendar—with no special web skills or additional IT support • Complementary applications, including E-Gov ParksLinkTM required. (recreation management)are also available. E-GOV LINK Contact: Peter Selden, VP Sales 513.681.4030 x107 www.eqovlink.com University Document The University of Vermont EMERGENCY RESPONSE AND RECOVERY PLAN INTRODUCTION One measure of an organization's strength is its ability to respond well in an emergency. Since every scenario cannot be predicted, an emergency response plan must be able to quickly adapt to events as they unfold. The following plan designates areas of responsibility and defines for the University of Vermont the framework necessary to respond to emergency situations. It is divided into two sections - administrative framework and response framework. It is imperative that individual departments develop response plans for unique situations under their purview. The University response needs to be quick, professional, supportive, and meet the emerging demands of any incident, emergency, or crisis situation. ADMINISTRATIVE FRAMEWORK Levels of Emergency Response LEVEL 1 - A minor department or building incident that can be resolved by the responding service unit. This may result in calling in personnel and notifying the department where the problem occurred. (Example: Physical Plant responds to a broken water pipe.) LEVEL 2 - A department or building incident that can be resolved with existing University resources or limited outside help. A Level 2 incident is usually a one dimensional event that is of limited duration and has little impact on the campus community beyond those using the space/building in which it occurred. (Example: Minor chemical or fuel oil spills, building loss of heat or electricity for several hours, or a minor fire confined to a room and not involving hazardous chemicals.) LEVEL 3 - Situations that are primarily people, rather than infrastructure focused. In particular, many student issues can become quite complex because of varied institutional and student support responses that must be coordinated. Level 3 situations may emerge as a single incident, but have the potential to quickly evolve into a multi- faceted campus crisis. (Example: serial sexual assaults, successful suicide, death on campus, multiple injuries, large scale dissent/disruption, including riots, hate crime, or bomb threats). (1) LEVEL 4 - A major emergency that has an impact upon a sizable portion of the campus and/or outside community. Level 4 emergencies may be single or multi-hazard situations, and often require considerable and timely coordination both within and outside the University. Level 4 emergencies also include imminent events on campus or in the general community that may develop into a major University crisis or a full disaster. (Examples: heating plant failure, extended power outage, severe storms, major fire, contagious disease outbreak, or domestic water contamination.) . LEVEL 5 - A catastrophic emergency event involving the entire campus and surrounding community. Immediate resolution of the disaster, which is usually multi- hazard, is beyond the emergency response capabilities of campus and local resources. (Example: earthquake, major hurricane, or act of terrorism which would require State and Federal assistance.) Phases of an Emergency All major incidents have four distinct phases that require special management skills. UVM Police Services, UVM Rescue, and UVM service departments (when appropriate) will follow the National Incident Management System (NIMS) in accordance with Presidential Homeland Security Directive 5. Crisis Phase The crisis phase is characterized by confusion, panic, and "rush" to the scene, and "gridlock." The goal of the first arriving university official in the crisis phase is to • Limit the growth of the incident • Ensure the safety of the community and first responders • Stabilize the scene. The first arriving University official at an emergency will assume Incident Command (initially could be from the hood of a vehicle), until relieved by a supervisor or appropriate first response personnel. Priority tasks include: • Establish communications and control • Identify any "danger zone" • Establish an inner perimeter to secure the "danger zone" • Establish an outer perimeter to control access to the entire scene • Establish a command post • Establish a staging area • Request need resources Scene Management Phase Emergencies present particular challenges for the University, since there is often a need for multi-agency coordination, not just among UVM departments, but with local, state, and federal resources, as well. When the incident will continue for a longer duration then we transition to scene management. The goal of scene management is to gain control. If warranted during this phase, the Emergency Operations Group may establish an Emergency Operations Center(EOC) to further manage the event (see below). Executive Management Phase A transition to the executive management phase occurs when the size, scope and seriousness of the event is beyond the abilities of the scene command personnel to effectively manage. Level 4 and 5 emergencies are most likely to require this phase. This phase will necessitate the establishment of an Emergency Operations Center and activation of the Policy Group (see below for definitions). Termination Phase Once the incident has been resolved and order restored, this phase ensures scene integrity. During this phase, a plan is developed for a smooth transition to normal operations by coordinating with other relevant university, federal, state, county, and local organizations. All personnel involved in the incident should be directed to prepare an after-action report and a complete review of the incident initiated under the direction of the incident commander. Counseling support should be available to any staff involved in the incident. Definitions Executive Authority: During an emergency, the President (or the next most senior available administrator) has ultimate responsibility and authority for declaring a "state of campus emergency," setting the direction as to how the emergency will be managed, and making key executive decisions. He/she is assisted and advised by the Policy Group and the Operation's Group. Field operations remains under the direction of an on-scene Incident Commander. Policy Group: • President (Convener) • Provost (Back-up Convener) • Vice President for Finance & Administration • Vice President for Student and Campus Life • Vice President and General Counsel • Other Vice Presidents (as needed or available) • Co-Chair of Emergency Operation's Team (as needed or available) Role • Approve overall priorities & strategies • Approves public information reports & instructions • Liaison with governments & external organizations Emergency Operations Group: • Associate VP for Admin. and Facilities Services - (Emergency Director for level 4/5 emergencies) • Assistant VP for Student & Campus Life (Emergency Director for level 3 Emergency) • Chief of Police Services (Back-up Group Leader) • Director of Physical Plant • Director of Risk Management • Director of Residential Life • Director of Student Life • Director of University Communications • Director of Health and Well Being • Chief Information Officer Role • Gathers, confirms & evaluates incident information • Develops incident action plan to resolve specific priority situations • Identifies resource needs & shortfalls • Reassign/deploy individuals in support of critical needs • Link to local, state, and federal emergency coordination centers Emergency Operations Center (EOC) In cases of general widespread emergencies (Level 4 or 5), the Emergency Operation's group leader will activate an Emergency Operations Center (EOC) that shall serve as the workspace for the Emergency Operations Group and as a Multi-Agency Command Post (MAC) for incidents crossing jurisdictional boundaries. Normally, it will be located at a specially equipped conference room, but under certain conditions (including power outage) it can be set-up at a designated back-up location, or anywhere necessary telecommunication and data support facilities exist. It may operate from a few hours, to a few days, weeks or months, depending upon the severity of the emergency. Depending on the nature of the incident, the Emergency Director will designate the following functions (see appendix for definitions): • Deputy Incident Commander • Public Information Officer • Safety Officer • Liaison Officer (who will coordinate agency representatives) • Operation's Chief • Logistics Chief • Finance Chief • Planning Chief(note: if circumstances warrant, an Intelligence Chief will be appointed) • Log/scribe Deans, Directors or content experts from affected units may be asked to join the Emergency Operations Group by the Incident Commander as the situation dictates. In emergency situations that involve the city of Burlington or surrounding municipalities, representatives from public emergency response agencies (Fire, Police, EMS, Public Works) that serve the campus will be asked to provide Agency Representatives to the UVM Emergency Operation's Center. Key Roles The following University offices are expected to assume various roles at the request of the Emergency Operations Group in an effort to provide a coordinated response to an emergency. In some circumstances, it may be necessary to request faculty or staff to assume temporary roles outside the normal scope of their duties, taking into consideration their ability to carry out those temporary roles. It is understood that if any department does not have specific roles for their personnel to carry out, then those personnel will automatically become part o.f a "pool" of reserve personnel to assist as assigned by those coordinating the specific emergency (i.e. the Center for Career Development, Admissions, Financial Aid). Academic Deans & Chairs Identify and resolve instructional and research r!issues. Coordinate necessary faculty resources. Architectural.&Engineering Services'Arrange for fit-up of temporary quarters for displaced units. Provide structural evaluations and repair estimates. Athletics Coordinate use of the Patrick Gym Complex as a staging area, open bay temporary shelter, and/or temporary morgue. C'A' Services Create temporary identification/access credentials as requested. EAP/C,ounseling, enter ` ; Assist employees and students in coping with trauma. Health.&Wellbeing Centet Provide medical support and mental health counseling. Assist in providing services to those with ° ��� minor injuries and provide trauma support. Coordinate with first aid services. May be asked to assist/provide onsite medical triage . Campus Planning Services Provide site and building information. Coordinate radio and pager support. Reschedule classes and public events to include off campus accommodations. Print and Mail Center Provide courier services to policy and operations groups. Post signs and notices. Provide printed material as directed (letters to parents, posters, temporary procedures, etc.). Physical Plant Mitigate facility and grounds damages and restore to functional level. Assist Police Services with creating a safety perimeter at the site of the emergency. Police Services Law enforcement, crowd control, evacuation, site security, and mobile communications. Liaison with on-site fire and medical command personnel. Procurement Obtain emergency goods and services; include pick- up/delivery to site of emergency. Reside tial Li f e Coordinate housing operations (including any temporary shelters). Rescue Treat immediate injuries. Establish Medical Command if multi-injury situations Risk Management Identify cause and scope of loss, coordinate insurance adjustment. Establish and support Emergency Coordination Center. Link with State Environmental Authorities when necessary. Dean of Student's office Coordinate student notification and response. Liaison with parents. Telecom &Network'Services Coordinate temporary telephone, fax, and computer hookups. communications: Provide "broadcast" capability for voice mail. Arrange phone bank for necessary student call-outs to family. Activate "800" number if necessary. Transportation and Parking Provide transportation services as required. Assist Police Services with perimeter control and related functions. University Communications Media coordination and spokesperson. Univ Dining Services Coordinate dining services for dislocated personnel and emergency workers. UVM Bookstore th Ih.1,1 Provide staffing to other support functions. University Vet Provide expertise with respect to any issues related to animal care. RESPONSE FRAMEWORK Direction and Coordination of an Emergency When an emergency condition exists, it should be reported immediately to UVM Police Services, dial 911. The Police Services Dispatcher will follow a defined sequence of responses for nearly all emergency situations. 1. Dispatch police officers and make appropriate fire and/or medical rescue calls 2. Notify the Chief of Police Services, or designee if unavailable, who will determine whether or not to initiate the emergency notification telephone call list (located at Police Services Dispatch) or selectively notify individuals. 3. If the emergency notification list is initiated, the Associate Vice President for Administrative and Facilities Services, the Assistant Vice President for Campus and Student Life, (or the Chief of Police Services in their absence), acting as the Incident Commander, will determine the level of emergency response and the need for activation of the Emergency Operations Group and Emergency Operations Center. Response to Level 1 or 2 Incidents Level 1 events are reported through normal channels (Service Operations for building issues, Telecommunication operators for telephone problems, etc) and are handled based upon established departmental practices. A level 2 incident will be handled in a similar way, but may necessitate several departments being involved in order to re-establish normal operations. Response to a Level 3 Situation When a Level 3 emergency occurs, the Assistant Vice President Campus and Student Life shall immediately assemble the Emergency Operations Group and activate the Emergency Operations Center, assuming the role of EOC Director. In the absence of the Assistant Vice President for Student and Campus Life, the Associate Vice President for Administrative and Facilities Services or the Chief of Police will automatically assume that role. In the absence of all three these individuals, the Vice President for Student and Campus Response to a Level 4 or 5 Emergency When a Level 4 or 5 emergencies have been declared, the Associate Vice President for Administrative and Facilities Services or Chief of Police Services shall immediately assemble the Emergency Operations Group and activate the Emergency Operations Center, assuming the role of EOC Director. In the absence of the Associate Vice President and the Chief of Police Services, the Vice President for Finance and Administration will automatically assume this role. Direction and Coordination of a Potential Emergency When conditions permit and the impending emergency situation (example: anticipated major snow or ice storm, large campus gathering, etc) provides ample time, the appropriate EOC Director, will assemble the Emergency Operations Group to formulate an incident action plan for recommendation to the Policy Group, or if time is of the essence, to the most Senior Executive Officer available on campus. Declaration of an Emergency Condition The President, Provost, Vice President for Student and Campus Life, or Vice President for Finance and Administration (depending upon availability) shall declare a state of University Level 4 or 5 emergency when, upon recommendation of the EOC Director, he/she deems it necessary to place into immediate effect emergency procedures and/or to close all or part of the University. The President, Provost, Vice President for Finance and Administration or their designees shall declare an end to the state of emergency when appropriate. Emergency Communications Timely and accurate communication with the campus population during a level 3, 4 or 5 emergency is very important. A special Emergency Operation's Information Phone Line (recorded message) has been established 802-656-1771 and can be used to help communicate with those living off-campus (including faculty, staff, students, parents, and the community at large). Depending upon the nature of the emergency, the campus will be alerted through use of the broadcast capabilities of the phone mail and e-mail systems. When appropriate, the local media will also be advised. Periodic updates will be provided through the same means. Should both the phone and data network be unavailable, staff will be dispatched from the Emergency Operations Center to alert key leaders in each building, who will be expected to alert others in the building. Emergency communications, both on and off-campus, will be coordinated by the Director of University Communications or his/her designee. During a level 5 emergency, or when the nature of the emergency suggests there will be an influx of telephone inquiries concerning the well-being of faculty, staff, and students, a special incoming 800 number exists which will be distributed through the UVM Web site, national media and other appropriate means. Prior to such distribution, the Development Call Center(used primarily for out-going fund raising calls) will be re-programmed by Telecommunications & Network Services technicians into an incoming call center and placed under the temporary management of the Emergency Operations Team. [Return to Policies Home Pagel Last revised: September 19, 2006 Maintained by: Administrative & Facilities Services Copyright 1997 The University of Vermont