HomeMy WebLinkAboutH - 01 Correspondence Charter Communications
100 TOWN CENTER DR., SUITE 100, ROCHESTER, NY 14623 O: (585) 340-8188 Lauren.Kelly@charter.com
Lauren E. Kelly
Director, Government Affairs
July 7, 2023
Re: Charter Communications – Upcoming Changes
Dear Municipal Official:
We value our customers and are committed to providing them with the latest products and technology, and we
work hard to keep prices as low as possible. Despite our best efforts, rising costs including programming fees
charged by TV networks have impacted our pricing. Customers are being notified via bill message regarding the
following price changes that will take effect on or after August 9, 2023. Please note for customers who may be
paying a promotional price, the retail price and autopay discount does not take effect until the end of the
promotional period.
Services/Products Change
Broadcast TV Surcharge Will increase by $1.00/month.
Broadcast TV Surcharge for Spectrum TV
Choice and Spectrum TV Stream Will increase by $2.20/month.
Spectrum Sports Programming Fee (Legacy
Time Warner Cable Plans Only) Will increase by $2.00/month.
Spectrum Lifestyle Plan, Silver, and Gold Will increase by $5.00/month.
Spectrum TV Choice 10
• Impacted customers are eligible to call
to add 5 additional channels to their
lineup starting 7/12/2023; On or after
8/9/2023, customers can visit
Spectrum.net/YourChoice to choose
channels
• Customers currently paying $34.99 per
month will only increase $5.00 to
$39.99 per month with a $10.00 credit
for 12 months
• Customers currently paying $39.99 per
month will only increase $5.00 to
$44.99 per month with a $5.00 credit
for 12 months
Depending on a customer’s
subscription, will increase by either
$10.00/month or $15.00/month.
Spectrum TV Choice 15 Will increase by $5.00/month.
Spectrum TV Stream Will increase by $5.00/month.
Spectrum Sports Pack Will increase by $2.00/month.
Spectrum Sports View Will increase by $1.00/month.
100 TOWN CENTER DR., SUITE 100, ROCHESTER, NY 14623 O: (585) 340-8188 Lauren.Kelly@charter.com
Lauren E. Kelly
Director, Government Affairs
Services/Products Change
Spectrum Bundled Voice
• Only impacts customers that are not
already at current $19.99 rate Will increase by $5.00/month.
We remain committed to providing excellent communications and entertainment services in your community.
If you have any questions about this change, please feel free to contact me at 585-340-8188 or via email at
Lauren.Kelly@charter.com.
Sincerely,
Lauren E. Kelly
Director, Government Affairs
Charter Communications