HomeMy WebLinkAboutBC 2025-12-05 ApprovedTown of Dryden
Broadband Committee Meeting
Friday, December 5, 2025 – Via Zoom
Approved Minutes
Attendees
Graham Dobson – Broadband Committee
Tony Salerno – Broadband Committee
Joel Cisne – Broadband Committee
Arthur Sommer – Broadband Committee
Kevin Labe – Broadband Committee
Jason Leifer – Town of Dryden Supervisor
Dan Lamb – Town of Dryden Deputy Supervisor
Mark Witmer – Town of Caroline Supervisor
Brad Penney – Vantage Point Solutions
Kevin Keough – Vantage Point Solutions
Eric Beckhorn – Clarity Connect
Dave Makar – Dryden Fiber Executive Director
Amanda Anderson – Director of Finance and Personnel
Cassie Byrnes – Confidential Secretary to the Town Supervisor
Matt Kinast – Accounting Assistant
Ray Burger – Planning Director
Paul Cifonelli – Cortland Standard
Dave Makar called the meeting to order at 10:34am.
First of 2 Monthly Meetings – Reporting of the Previous Month (November)
Introductions – Dave Makar
D Lamb read the Dryden Fiber Mission Statement aloud: “Our mission is to provide reliable, affordable,
high-speed, fiber-based internet access. We offer state-of-the-art technology and unmatched
customer service.”
• D Lamb expressed that the last part of the mission statement, “unmatched customer service,” is
what makes Dryden Fiber different. People feel like they will get responded to if they contact
us, and we see that in the comments that D Makar relays to us, that people are happy with
how we respond. This is a real obligation for us, both for our current customers and our future
customers.
Executive Summary (As of December 1) – Dave Makar
We have 499 paying customers (+11 in November). We had 65 in-bound requests.
• Monthly Revenue (November 2025) = $27,250 (+$630.00).
We added 0 new parcels and remain at 1,815 parcels (30.9% of the Town of Dryden).
The Freeville Extension RFP continues.
• 900+ new parcels; 25+ miles of fiber; 60 business day build plan estimated.
• We are aiming to have this package completed around the end of February to early March.
The Empire State Development (ESD) Board approved the increase to the project ($11.6M of the
$12.6M expansion will be paid by the state and is reimbursable).
• Still waiting on a Grant Disbursement Agreement (GDA).
The Network Audit (completed by Clarity) to assess and document everything in the network is 100%
complete, and included essential information about utility poles, handholes, etc.
• We needed this to design and build out the next phase of the project, including the Freeville
Expansion.
Account management and inventory findings:
• Phase 1 of clean-up is complete, which was reviewing the status of over 150 in-bound requests
(outreach, duplicates, renters).
• D Makar explained that we are working to hire an account manager to handle communication
with MDU prospects regarding fiber installation progress, as our current resources are
insufficient (particularly regarding timeline expectations).
The Caroline Hut Project is underway.
MIP Scoreboard (As of December 1) – Dave Makar
• Months to Go: 13 (out of 30) = 43% of time left DEADLINE = December 31, 2026
• # of Parcels Reached: 258 (out of 2,711) = 9.5% of total parcels reached
• # of MIP Installs: 53 (out of 400) = 13.3% of total installations
• MIP Miles Completed: 5.1 (out of 147) = 3.4% of total miles
• # of Unserved Reached: 4 (out of 470) = .9% reached
• # of Underserved Reached: 1 (out of 74) = 1.4% reached
• 391 DAYS TO GO 12 months, 3 weeks, 141.9 miles to build
D Makar explained that there is a lot of work left to do, but things will probably start to jump up in big
steps, where we will see a month when things double (especially with miles, parcels, and unserved and
underserved reached).
Goals for 2025 – Dave Makar
• As of 12/1/25, we have 499 customers live on the platform
• Current Estimates:
o 10 more each month of 2025 (December)
o 509 total by 12/31/25 (-508 from initial goal)
• Demand is steady across the board
Pre-Registration – Dave Makar
These are people who have signed up for service who are not yet in the green zone.
• As of 12/5/25 – 556 Dryden residents and 150 Caroline residents have pre-registered
Pre-Registration numbers across different neighborhoods:
• Freeville Expansion = 81
o Currently under construction (900 parcels)
o Slated for completion in March 2026
• Greater Dryden = 476
o Slated for completion in 2026
• Town of Caroline = 150
o Slated for completion in 2026
D Makar discussed customer sign-ups for Dryden Fiber, explaining that while we track referral sources,
we don’t collect detailed information about how customers heard about the service.
• However, we can generally tell from when we get bursts of sign-ups (i.e. after the town
newsletters go out, after the town tax bill letter went out).
• D Lamb suggested adding a check box for “How did you hear about us?” to the sign-up form
to better understand customer acquisition channels.
Scheduling – Dave Makar
As of 12/5/25 – 35 prospective customers who are in the green zone have signed up for service but
have not yet had service installed (these are prospects who have not explicitly said “no”).
• 7 are awaiting prospect response
• 9 have been handed to Netegrity for scheduling
• 5 are attempting to be scheduled
• 11 are awaiting response from Netegrity
• 3 have been scheduled
The scheduling process involves a prospect requesting service via the website form and then Netegrity
calling them to get them on the installation schedule (emailing prospects is not effective).
Tenants / Renters / Property Owners – Dave Makar
As of 12/5/25 – 54 prospective tenant/renter customers have signed up for service, but have not yet
had service installed due to:
• Unresponsive tenant on landlord information request
• Unresponsive landlord to the Right of Access Agreement request for information
• Right of Access Agreement questions/negotiations
• Engineering/MDU support needed
• These are requests with no explicit “No longer interested”
These 54 sign-ups represent 440 total units in the green zone (apartment buildings, mobile home
parks).
The committee discussed their current customer base, which includes many single-family homes and
duplexes where installation is straightforward, while engineering-intensive projects like apartment
buildings and mobile home parks remain challenging.
D Makar shared feedback from property owners who view competitors’ installation practices as
intrusive, suggesting that legislation granting similar rights could improve relationships.
• D Lamb explained that while a proposed law to allow such installations was delayed, it would
be reconsidered in the second half of the current session, with Senator May’s office indicating
they needed more time to move it forward.
• This potential law would be a great tool for Dryden Fiber, where we still reach out to property
owners, but if they are unresponsive the state would allow us to go on-site. This would also
allow us to not have to keep track of Right of Access Agreements.
G Dobson asked if the engineer that has been assigned to MDU construction projects has been
making good progress.
• D Makar explained that we have a limited engineering capacity, and what we have has been
highly focused on construction.
• B Penney added that we currently have 4-5 engineers on site finalizing the design for the rest
of the project. These engineers should be largely complete with that work in the next couple of
weeks, freeing up time to focus more on MDUs.
• D Makar reviewed the Fall Creek Park project (38-unit MHP), where engineering assessments
identified 7 utility poles needed, though the utility installation quote exceeded the purchasing
threshold and will be put out to bid.
• G Dobson suggested considering Wi-Fi solutions for coverage, but D Makar clarified that
Dryden Fiber’s mission and focus remains on fiber-to-the-customer service rather than Wi-Fi.
Through the process of working through all the inbound requests (where they are and getting them
activated), we identified roughly 25-30 requests that had gone stagnant. Netegrity followed up on
these requests, got them scheduled, and they are now live.
New Map – Dave Makar
The map has been updated on DrydenFiber.com
• Yellow = Freeville Expansion
• Orange = Greater Dryden Expansion
• Blue = Caroline Expansion
• Purple = Special Permissions Required (mobile home parks/apartment buildings)
Team Reports
Customer Base (As of December 1) – Amanda Anderson
In November, we had 12 new residential customers, 1 new commercial customer, and lost 2 residential
customers due to moving.
Customer growth has been steady, and we are now over 500 customers.
We had one customer who canceled Dryden Fiber to go to Spectrum, and then after 4 months with
Spectrum, came back to Dryden Fiber.
We did a promotion to encourage automatic payment sign-up, and we selected a customer that
received a free month of service in the month of December. We are also continuing the referral
program through December, where if you get referred by a current customer, the current customer
receives $25 off one month of service.
• A Anderson will have a list of how many of these referrals came through and will share it at our
January reporting meeting.
Financial Reporting (as of November 30) – Amanda Anderson
We are still paying out for construction, mainly a lot of engineering, but not a lot of equipment or
supplies were bought this month.
Operation expenses went up this month due to paying one of our annual insurance bills, an increase
in payroll due to the increase in hours for the accounting position (more work between inventory and
accounting), and the marketing expenses for Caroline Groundbreaking.
We are in the process of renewing our BAN and are looking at long-term projections for budgeting.
The only expenses that are tied to the quantity of customer base are the credit card fees, which are
dependent on how many payments go through. The rest of the expenses are flat fees – Plume,
Cogent, Windstream, and Netegrity. These fees are not going to change no matter how many
customers we have.
Installations (as of December 1) – Dave Makar
Number of installations completed this month: 11
Number of installations scheduled (as of December 1): 12 (7 of these are now complete)
Marketing / Inbound Requests / Website – Dave Makar
Total Under Contract = 499 (+12 in November)
Total Requests (since 1/1/23) = 1,618 (+65 in November)
Dryden Village Utility Access Challenges – Dave Makar
D Makar discussed the infrastructure and service access challenges in the four corners of the Village of
Dryden, where multiple buildings require underground utility connections. While some of the
buildings have access points, others lack direct service access, particularly along West Main Street
where service would need to be extended from George Street.
We have had a lot of requests in the Village of Dryden. Currently, 30% of the Village that has access to
the service has signed up, and they are live customers. None of these customers are in the currently
inaccessible West Main Street stretch.
Engineering Updates – Brad Penney
Electrical Make Ready Update
• We currently have 8 crews in market between our two EMR partners.
• We have 15 Make Ready Complete Packs and another 5 that are pending.
• There is a transformer shortage issue that we are currently mitigating by working with NYSEG.
o NYSEG is committed to providing 37 transformers and we have asked them to provide
a schedule for the remaining 215 transformers needed.
o The committee acknowledged this is a significant risk to meeting the December 2026
fiber construction deadline, and D Makar noted they will need to work with NYSEG to
either increase transformer supply or modify requirements if the shortage persists.
• The current EMR completion timeline is set for after July 4th with 8 crews, but they are working
to increase this to 12 crews to accelerate progress.
Construction Update
• Syracuse Utilities has done some buried work in the area, as well as some aerial work where we
have approved permits.
• There are two key EMR packs, Dryden 8 and Dryden 11, that pending the transformer issues,
would open up significant runway for Syracuse Utilities.
Timeline Update
• We are finishing up the design work on the next two projects:
o Dryden Fiber Remaining (everything in Dryden excluding the Freeville Expansion)
o Dryden Fiber Caroline
• Dryden Fiber Remaining is to be finished next Friday, December 12th.
• Dryden Fiber Caroline is to be finished on December 29th.
• Both packages are expected to be ready for bid by the end of the month.
Human Resources – Dave Makar
Account Manager Position
• A Anderson and D Makar have drafted a new job description for an account manager position.
The Account Manager will be the primary builder of relationships between Dryden Fiber and
our residential, business, and institutional customers. This role combines customer
engagement, sales, and community outreach to drive adoption of our services, strengthen
customer satisfaction, and ensure Dryden Fiber continues to deliver measurable value to the
Town of Dryden and surrounding communities.
• The job description has been sent to Civil Service for their review, and A Anderson will follow
up with them.
Legal Update (November) – Dave Makar
The legal team has completed several agreements and easements (shown with green checkmarks on
the presentation slide), with some still in progress.
The Empire Access Reciprocal Agreement is done, and the easement for Hillside Drive (connecting
Ringwood Road to Phantom Drive) is now complete. We now have legal control over a big part of our
backbone.
The Empire Access Overlash Agreement (6 miles of fiber) is with Empire Access and is close to being
done.
The DigSafe Monitoring Contract has been received and will be on the next agenda for the Town
Board to approve.
• G Dobson expressed concern with the DigSafe liability limit of $500, to which D Makar clarified
that it is covered by our insurance.
The Dryden-Caroline IMA (Intermunicipal Agreement) needs a few more adjustments before it goes to
both town attorneys.
Discussion Topics – Dave Makar
The deadline for the Fiber to the Premises (FTTP) RFP is December 15th. This is to potentially replace
Ciena for the OLT devices in the PoPs that then connect to the ONU devices in the homes. The
committee discussed transitioning away from Ciena equipment due to their planned exit from FTTP.
• We believe that both Calix and Ciena will bid on this RFP.
• The bids will be opened on December 15th, reviewed by the committee on the 16th, and then
authorized by the Town Board on the 18th.
The next meeting is on Friday, December 19th at 10:30am.
The meeting adjourned at 12:11pm
Respectfully submitted,
Cassie Byrnes
Confidential Secretary to the Town Supervisor
DRYDEN FIBER
MONTHLY REPORT
for November 2025
TOWN OF DRYDEN BROADBAND COMMITTEE MEETING on Dec. 5, 2025
And
DRYDEN TOWN BOARD on Dec. 18, 2025
EXECUTIVE SUMMARY –12/5/2025
▪We have 499 paying customers (+11 in November);We had 65 in-bound requests
o Monthly Revenue (October 2025): $27,250 (+$630.00)
▪We added 0 new parcels,we remain at 1,815 parcels (30.9% of the Town of Dryden)
▪Freeville Extension RFP continues
o 900+ new parcels; 25+ miles of fiber; 60 business day build plan estimated
▪Empire State Development (ESD) Board approved increase to project: $11.6M of a
$12.6M expansion will be paid by the state (reimbursable)
▪Network Audit is 100%+ complete: Assessment and Documentation of Network
▪Account Management and Inventory Findings:
o Phase 1 of Clean-up Complete: Reviewed status of over 150 in -bound requests (outreach,
duplicates, renters)
▪Caroline Hut Project is underway
MIP Scoreboard –November 2025
As of December 1, 2025
Months to go:
5.1
----------
147
(3.4%)
MIP Miles Completed*
258
----------
2,711
(9.5%)
# of Parcels Reached
4
----------
470
(0.9%)
# of Unserved Reached
1
----------
74
(1.4%)
# of Underserved Reached
53
----------
400
(13.3%)
# of MIP Installs
13
--------
30
(43%)
MIP Scoreboard – December 2025
As of December 5, 2025
391
DAYS TO GO
(12 months, 3 weeks)
141.9 miles to build
Municipal Infrastructure Program Grant must be completed by 12/31/26
Goals for 2025
▪As of 12/1/25, we have
499 customers live on the
platform
▪Current estimates:
o 10 more each month 2025
(Dec)
o 509 total by 12/31/25 (508
lower than initial goal)
▪Note:Demand is steady
across the board
Month Projected
New
Goal
Totals
Actual
New
Actual
Totals Diff
December 65 240 65 240 0
January 62 302 54 294 -8
February 65 367 42 336 -31
March 65 432 28 364 -6
April 65 497 22 383 -114
May 65 562 22 402 -157
June 65 627 30 432 -195
July 65 692 20 452 -240
August 65 757 +20 472 -285
September 65 822 +8 476 -346
October 65 887 +11 487 -400
November 65 952 +12 499 -453
December 65 1017
Pre-Registration
▪As of 12/5/25, 556 Dryden
residents have requested service
who are not yet in the green zone
▪81 are in the Freeville Expansion
(slated for completion in March
2026)
▪475 are in "Greater Dryden"
(slated for completion in 2026)
▪Additionally, there are 150
requests in the town of Caroline
(slated for completion in 2026)
▪Dryden (556) and Caroline (150)
= 706 pre-registered prospects
Neighborhood Count
Freeville Expansion 81
Bethel Grove / Route 79 16
Dryden Village 17
Ellis Hollow 126
Etna 75
Route 13 (NYSEG to Springhouse)24
Route 38 and Dryden Lake 58
Sapsucker to Hanshaw 15
Snyder Hill (Ithaca to Caroline)46
Varna 7
Virgil Road (Bradshaw, Livermore)22
West Dryden (non -Freeville Expansion)51
Yellow Barn (Midline, Irish Settlement 18
Total:475
Grand Total (All Dryden):556
Scheduling
As of 12/5/25, 35 prospective customers
have signed up for service, but have not
yet had service installed
o Often this is in the back and forth
with scheduling
o Sometimes it is with pre-registered
who come into green zone and are
hard to pin down (vacation, travel,
holidays, etc.)
o These are requests with no explicit
"No longer interested"
Status Count
Awaiting Prospect
Response 7
Handed to Netegrity for
Scheduling 9
Attempting to Schedule 5
Awaiting Response from
Netegrity 11
Installation Scheduled 3
Total 35
Tenants / Renters / Property Owners
As of 12/5/25, 54 prospective tenant / renter
customers have signed up for service, but
have not yet had service installed
o Unresponsive Tenant onf Landlord
Information
o Unresponsive Landlord to the Right of
Access Agreement request for
information (14)
o Right of Access Agreement questions /
negotiations (5)
o Engineering / MDU Support Needed
(19)
o These are requests with no explicit "No
longer interested"
*54 signed up: 440 total units (apartment
buildings, mobile home parks)
Status Count
Hold Until Tenant / Owner Closes on Building 1
Asked for Landlord Info 19
Awaiting Response from Tenant 1
Agreement Sent to Landlord 5
Awaiting Response from Property Owner 4
Communicating with Landlord about ROAA 5
ROAA Needed; Engineering Needed 7
ROAA Required, Engineering Required, LL Holding 5
ROAA Signed; Engineering Needed 7
Total 54*
Project Highlights
Project Name:Dryden Fiber Expansion
for Towns of Dryden and Caroline
Applicant and Partner(s):Town of
Dryden dba, Dryden Fiber and Town of
Caroline
Construction Miles (Fiber): 147
Total Locations Served:2,711
ConnectALL Grant Amount: $ 11,641,537.00
Local Contribution: $ 906,321.00
Total Project Investment: $ 12,547,858.00
MIP SUMMARY – 12/5/2025
▪The Municipal Infrastructure Program (MIP) Updates:
o Project 1 – Freeville Expansion (900 parcels) - on-going
o Project 2 – Greater Dryden (3,300 parcels) - out to bid December 12; award: Jan. 8
o Project 3 – Caroline (1,200 parcels) - out to bid January 5: award: Feb. 12
▪Caroline Central Office construction on -going
o Gravel, pad, conduit pipes for utilities
o Hut coming in December
▪Permits and Contractors for Electrical Make Ready Are moving forward
o We've awarded 20 bids for electrical make ready (moving attachments on poles, replacing
poles)
o H. Richardson & Sons (HRS) reported on 12.1.25 that they will have 8 crews working on
the project at once
Discussion Topics
New Map - November 2025
▪https://www.drydenfiber.com/dryden-fiber-service-areas
Construction Status Report
New Process:
1.Step 1: Project Ready for Bid
2.Step 2: Project Awarded
3.Step 3: Design Book to winning bidder for all
construction and splicing
4.Step 4: Construction Partner builds (constructs)
5.Step 5: Construction Partner splices
6.Step 6: Construction Partner documents changes
from the field (As Built)
7.Step 7: Engineering Firm updates files as needed
(final accurate digital representation of what has
been constructed and spliced)
8.Step 8: Engineering Firm shares information with
installation partners (ready for installs)
*Splicing can be subcontracted out if the construction
partner chooses to do so.
Project 1
Freeville
Expansion
Project 2
Greater
Dryden
Project 3
Caroline
MIP
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Deadline: December 31, 2026
Steps and Statuses:
1.Green - Started / On-Going
2.Yellow - Delayed
3.Red - Stopped
4.Blue - Not Yet Started
5.Black - Completed
Team Reports
▪Customer Base – Amanda, Town of Dryden Director of Finance and Personnel
▪Finance – Amanda,Town of Dryden Director of Finance and Personnel
▪Customer Service - Netegrity
▪Sales Operations –
▪Installations – Clarity Connect, Netegrity, Exec. Dir. Dave Makar
▪Inventory Management - Exec. Dir. Dave Makar
▪Marketing – Exec. Dir. Dave Makar
▪Construction Permitting Updates – Vantage
▪Construction Implementation Updates – Vantage
▪Facilities and Grounds - Department of Public Works
▪Network Operations - Netegrity
▪HR, Admin, and Insurance – Dave Makar, Amanda Anderson
▪Legal and Policy – Dave Makar
Customer Base
As of December 1st, 2025 (billing date is 1st of month)
Speed
Number of
Subscriptions
Billed Monthly
Revenue
Net Change
from Prior
month
Average Monthly
Revenue
Residential
Silver ($45)400 Mbps 375 16,875 +10 / - 2
Gold ($75)700 Mbps 62 4,650 2
Platinum ($90)1 Gbps 40 3,600
Total Residential Customers 477 25,125 12 52.67
Commercial
Standard ($75)500 Mbps 17 1,275 1
Preferred ($150)1 Gbps 4 600
Enhanced ($250)2 Gbps 1 250
Total Commercial Customers 22 2,125 1 96.59
Total of ALL Customers 499 27,250 54.61
Financial Reporting
as of November 30, 2025
Revenue and Expenses Balance Sheet
Nov-25 2025 to date 2021 to 2024 11/30/2025
Revenue Assets
Customer
Subscriptions 26,725.00 242,323.00 62,500.45 Cash -
Grants and ARPA
funds 624,614.00 1,278,067.17 Accounts Receivable 995.50
Other Revenue
Sources 84,758.48 233,326.49 Grants Receivable - MIP 1,381,790.68
Total 26,725.00 951,695.48 1,340,567.62 Total Assets 1,382,786.18
Expenses
Construction 354,404.59 3,888,917.72 8,710,189.87 Liabilities
Installation 16,008.00 314,916.42 687,482.12 Accounts Payable (est)745,000.00
Operations 32,608.78 270,723.78 306,365.23 BAN 9,460,000.00
Total 403,021.37 4,474,557.92 9,704,037.21 Loan from Town 2,104,107.72
Total Liabilities 12,309,107.72
-
2,000.00
4,000.00
6,000.00
8,000.00
10,000.00
12,000.00
14,000.00
16,000.00
18,000.00
20,000.00
22,000.00
24,000.00
26,000.00
28,000.00
30,000.00
32,000.00
34,000.00
36,000.00
38,000.00
Nov Dec Jan Feb Mar April May June July Aug Sept Oct Nov
Dryden Fiber Revenue and Operating Exp. - 12 months
Commercial Rev Residential Rev Operating Exp Linear (Operating Exp)
Customer Service
As of December 1st, 2025 (billing date is 1st of month)
Helpdesk Call Report November 2025
•Bandwidth Complaint (Speed Concerns)
•0
•Billing Related Call
•15
•Downed Drop (Damaged Service Line)
•1
•Email (Calls related to email difficulties)
•1
•No Connectivity
•4
•ONT / Power Cycle (Calls related to the
ONT where unplugging or rebooting
equipment was necessary)
•0
•Other / Unrelated (Calls looking for
unrelated departments or information)
•23
•Outage
•0
•Install Orders / Create Service
•23
•Router Issue
•3
•PC / Laptop Issue
•1
•Sporadic Connection
•0
•Streaming Related Issue
•1
•User Error / Education
•16
•Wireless
•1
Tickets: 89 Customers: 487 July: 90/402 Aug: 93/451 Sept: 84/476
Oct: 73/487
Ticket / Customer Ratio: 15%July: 21% Aug: 21% Sept: 18% Oct: 15%
Note:
Install Orders denote an
incoming install scheduling
request – not a completed install
One caller can generate
numerous tickets for a single
issue (i.e. calls in 5x for same
problem)
Support@drydenfiber.com
607-391-3500 (direct support
number)
User Error / Education:
User Error / Education:
Service inquiry (non-green)
Hardware Q's
Range Extenders
Installations
As of December 1, 2025 (billing date is 1st of month)
▪November 2025 Install Summary
o Number of installations completed this month: 11
o Number of installations scheduled (as of December 1st): 12 (7 complete; 5
scheduled)
o Installation blockers / questions:
▪Construction pause leads to installation slow down (early adopters propel growth)
▪MDU work requires substantial information and engineering planning:
▪Getting enough fiber to the location (having enough fiber to reach 100% of tenants)
▪Determining how to get fiber from the property line to the units (mobile homes)
▪Determining how to get fiber from the building to the individual units (apartment buildings)
Sales Operations – MDUs – Mobile Home Parks -As of: December 1, 2025
Current
Task
Owner
MDU Name
And Zone (Green,
Yellow, Orange:
Could be)
Initial
Property
Owner
Outreach
Property
Owner
Paperwork
signed
Engineering
Design
Complete
Eng. Plan
approved by
property
owner
Construction
Scheduled
Construction
Completed
Residents
Notified
Unit
Count
Notes
Dryden
Fiber /
Mktg
Ithaca Estates Yes Yes Yes Yes Yes Yes Yes 14 / 74 Needs additional
marketing (signage, door
hangers)
Dave Shady Grove
MHP (Pinckney)
Yes No Yes Yes Yes Yes Yes 1 / 17 We have asked them to
sign the property owner
paperwork
Dave Mott Road Mobile
Home Park
Yes Yes Yes No No No No 24 Reggie sent diagrams
and we need engineering
Brad /
VPS
Fall Creek Parke
(Etna)
Yes Yes DRAFTING No No No No 38 Karel Westerling's
property; poles needed
Brad /
VPS
Little Creek MHP
(North Road)
Yes Yes;
however new
signature
needed
No No No No No 100 Poles likely needed
Dave County Acres MHP
(McLean); Vista
Management (Fall
Creek Rd./Rt. 366)
Yes No No No No No No 102 Poles potentially
needed but there are no
poles on site at this
time
Dave Pleasant View
(Southworth Rd.)
No No No No No No No 50 Poles potentially
needed again no poles
on site atb this time
Dave Country Manor
Estates (Wood Rd.)
Yes No No No No No No 14 Karel Westerling's
property; Unknown need;
yellow zone
Dave Hanshaw Village
(Hanshaw Road)
Yes No; needs
engineering
review first
No No No No No 149 This is now owned by the
same group as Little
Creek and they want to
see a plan before signing
Brad /
VPS
Cook Street
(Freeville)
Yes No No No No No No 12+Poles potentially needed
Dave Hillside Acres*Yes No No No No No No 150+*Low priority, due to not
likely to be built to until
2027 (Poles potentially
needed)
Sales Operations – MDUs – Apartments -As of: December 1, 2025
Current
Task
Owner
MDU Name Initial
Property
Owner
Outreach
Property
Owner
Paperwork
signed
Engineering
Design
Complete
Eng. Plan
approved
by property
owner
Construction
Scheduled
Construction
Completed
Residents
Notified
Unit
Count
Notes
Brad / VPS 1062 Dryden Rd.
Apts. (Varna)
Yes No Yes Meeting
Scheduled
No No No 21 VPS to make plan
Owner: Wawak
Brad / VPS 12-14-16 Lake
Street (Dryden
Village)
Yes No Drafting No No No No 20 VPS to make plan
Brad / VPS Willow Brook
Apartments
Yes No No No No No No 50 VPS to make plan
Brad / VPS Dryden Village 4
Corners
( Some )No No No No No No 35+Splitting into 9 projects
Dave 194 Lower
Creek Road
(Apartments)
Yes No No No No No No 28 Tim Foote, lives at 190
Lower Creek Road
Not yet in green
Dave Creekwood
Apartments at
200 Lower
Creek Rd.
No No No No No No No 20-40 Not yet in green
Dave Freeville
Cottages
Yes No No No No No No 12 Main Street Freeville;
owned by Bruno Schickel
In Green zone
Brad / VPS George Junior
Republic
Yes N/A (no
tenants)
Yes No No No No 1 Requested service July
2024
Dave 1279 Dryden
Road (Wawak)
607.533.8888
Yes No No, TBD N/A No No No No 18 New Construction, need
to design to utility room
and to apartments
Dave 1 Etna Lane Yes No No No No No No 8+Owner is Mark Golfarb
and he would like to meet
to discuss a plan
Marketing: Inbound Requests; Website
As of December 1st, 2025 (billing date is 1st of month)
9/1/23 6/1/24 9/1/24 12/1/24 3/1/25 6/1/25 7/1/25 8/1/25 9/1/25 10/1/25 11/1/25 12/1/25
Total Under
Contract
22 44
(+12)
Mar-
May
91
(+47)
Jun-
Aug
180
(+89)
Sept.-
Nov.
336
(+156)
Dec.-
Feb.
402
(+22,-3)
May
432
(+30)
June
452
(+20)
July
472
(+20)
August
476
(+8)
Sept
487
(+11)
Oct.
499
(+12)
Nov.
Requests
(since 1/1/23)
174
(+11)
429
(+66)
638
(+209)
875
(+237)
1217
(+332)
1314
(+22)
1345
(+31)
1395
(+50)
1430
(+35)
1455
(+23)
1553
(+98)
1618
(+65)
Available 38 87 172
(+85)
292
(+120)
425
(+133)
500
(+17)
517
(+17)
535
(+18)
563
(+28)
574
(+11)
595
(+21)
614
(+19)
Not Available 136 342 466 579 792 815 828 860*550*567*644*706
Serviceable
Live
76.3%51%
(44/87)
53%
(91/172)
62%
(180/292)
79%
336 /
425
80%
402/500
83.5%
432/517
84.4%
452/535
83.8%
472/563
83%
476/574
82%
487/595
81%
499/614
Website Visits 8/25-9/7 5/1-5/31 8/1-31 9/1-30 Feb. '25 May '25 June '25 July '25 Aug. '25 Sep. '25 Oct. '25 Nov. '25
Users 226 516 661 713 866 503 579 1.1K 494 538 1.4K 1.3K
New Users 211 471 567 619 760 418 498 1.1K 418 464 1.3K 1.2K
Sessions 324 739 1104 1110 1323 884 959 1,497 837 902 1,859 1,733
Engagement
(secs.)
0m 46s 58 s 1m 13s 1m 10s 1m 14s 1m 30s 1m 10s 3m 27s 1m 31s 1m 01s 42s 49s
Marketing
As of December 1st, 2025
▪Request 2: Refer a friend
o “Refer a neighbor and both of you get $25 off your next bill.”
▪If they sign-up and enter your name in the request service form; and get installed
by December 31: we'll give you a $25 credit off your next bill for each person who
signs up and mentions your name
▪New customers can only attribute referral to a single existing customer
▪New customer requests only (within the 9.5.25 service areas)
o Update to Request Service form during campaign (ending 12/31/25)
o Update first invoice process to give credits when a name in the "referral name"
matches an existing customer during setup between 9/15 and 12/31/25
Engineering Updates
▪Electric Make Ready Update
Engineering Updates
▪Electric Make Ready Update
Engineering Updates
▪Construction Updates
▪Timeline Update
HR, Admin, and Insurance
December 2025
Human Resources
o Account Manager Position
▪Amanda and Dave have drafted a new job description for an account manager position. The Account Manager will be the
primary relationship builder between Dryden Fiber and our residential, business, and institutional customers. This role
combines customer engagement, sales, and community outreach to drive adoption of our services, strengthen customer
satisfaction, and ensure Dryden Fiber continues to deliver measurable value to the Town of Dryden and surrounding
communities.
▪Job description has been sent to Civil Service for their review.
Legal Update – October 2025
o Construction
▪Contract Bid Document for Major Projects pieces (from Vantage) -70 page document – Approved for
use
▪Master Service Agreement (MSA) with an electrical make ready (EMR) provider – Approved by Town
Board
▪This will make it possible to use them for any and all future EMR bids they win
▪Auditors for MIP Project financials – Approved by Town Board (Aug. '25)
▪Caroline Hut Construction Bid – Bid awarded, approved by town board (Sept. 11, '25)
▪Audit of Network Bid Process and Contract – Approved by Town Board (Sep. '25)
▪Empire Access Overlash Agreement (6 miles of fiber) – Ready for Empire Access
▪Empire Access Reciprocal Agreement (EMR moves) – Exec. Dir. Reviewing
Operations
▪DigSafe Monitoring Contract and TBD on bid requirements – with Vendor
▪Point Broadband IRU (Indefeasible Rights of Use) - 10 year lease – Approved by Town Board (Aug. '25)
▪Dryden – Caroline IMA (Intermunicipal Agreement) for project – with Exec. Leadership
▪Networking Maintenance and Repair Agreement and Bid Process – with Dave
▪Easement for Hillside Drive connecting Ringwood to Phantom Drive – with Property Owner
Discussion Topics
October 2025
▪Fiber to the Premises (FTTP) RFP – Blocking Freeville Expansion Networking
▪We believe Calix and Ciena will both bid
▪Deadline: 12/15/25, noon
▪Review: 12/16
▪Recommendations to board: 12/18
▪Plume and Calix
▪Single Plume Pods are "ok", but meant for mesh networks
▪Plume has 140 other devices that work with their cloud services
▪Xytel Devices in hand (2) and with Clarity to test
▪Signs – No response from public broadband committee
▪Map Updates
▪We have an updated map for review for the website
Discussion Topics
New Map - November 2025
▪https://www.drydenfiber.com/dryden-fiber-service-areas
Discussion Topics
New Signs - November 2025
Sales Activation / Call-to-Action
Used where service is newly available or expanding:
▪“Now Available on Your Road!”
▪“Fiber Internet Now in Your Neighborhood!”
▪“Construction Complete — Sign Up Today!”
▪“Fast. Local. Live.”
Customer / Social Proof
▪Used at homes or businesses already connected:
▪“Another Happy Customer of Dryden Fiber”
▪“Proudly Powered by Dryden Fiber”
▪“Connected to Community-Owned Fiber”
▪“This Home Runs on Dryden Fiber”
▪“Locally Owned. Locally Connected.”
Community / Awareness
▪“Brought to You by the Town of Dryden”
▪“Your Community-Owned Internet Provider”
▪“Built for Dryden, by Dryden”
▪“Keeping Our Community Connected”
▪“Publicly Owned. Locally Controlled.”
Discussion Topics
Plume Wifi Devices - November 2025
We use Plume for included WiFi
▪We have a licensing deal
▪We use Plume Pods
▪Here's what we've learned
o 140 options
o Mesh network
o Cloud services rate ($.90)
▪Testing to Come with alternative devices
APPENDIX A
Meeting Schedule
▪Dryden Fiber Public Broadband Committee – Public reporting on project
o 1st and 3rd Friday morning, 10:30am-11:30am (except July and August, 2nd and 4th
Friday morning)
▪Dryden Fiber Operations Team Meeting – Construction and Install Collaboration
o Every other Wednesday, 10am-11:15am
▪Dryden Fiber MIP Status Call – Meet with Connect All Office to stay on track
o Every Tuesday, 1pm-1:45pm
▪Dryden Fiber MIP Steering Committee – Implementation of the Grant
o Monthly (Town of Dryden, Town of Caroline)
▪Dryden Fiber Policy Committee – Advise and Recommend on Policy
o Monthly
Financial Reporting
Review of Construction Costs from beginning of project
Subcontractors (Syr. Util., Lghtspd, etc.), 50%Equipment Purchases, 28%
Professional Fees (Leg.,
Eng., etc.), 13%
Permit and Pole
Applications, 5%
Loan
interest,
2%
Misc
Constru
ction
Exp, 1%
Construction Costs 1/1/21 to 12/31/24
Subcontractors (Syr. Util., Lghtspd, etc.)
Equipment Purchases
Professional Fees (Leg., Eng., etc.)
Permit and Pole Applications
Loan interest
Misc Construction Exp
Permitting Steps
1.Final Design Edits = Survey has occurred and Prelim in is design edits
2.Prelim Sent = Sent to Engineering Firm (VPS) to review/approve and then to NYSEG/Frontier to review
3.Final NYSEG Design Sent = NYSEG reviewing final design before sending the Final Make Ready Package
4.Telco Recon = Telco Review prelim design
5.Frontier Billing Outstanding = Frontier awaiting payment to proceed
6.RFB = Request for Bid sent to contractors
7.MR Construction = Make Ready Contruction - Moves are in progress
Other Statuses (from slide 8):
▪Attached – definition...
▪Elec make-ready in process – definition...
▪Telco make-ready in process – definition...
▪Final ELEC Design Input – definition...
▪Avant Grid is NYSEG