HomeMy WebLinkAboutBC 2025-02-07Town of Dryden
Broadband Committee Meeting
Friday, February 7, 2025 – Via Zoom
Approved Minutes
Attendees
Graham Dobson – Broadband Committee
Tony Salerno – Broadband Committee
Mark Wilson – Broadband Committee
Joel Cisne – Broadband Committee
Arthur Sommer – Broadband Committee
Jason Leifer – Town of Dryden Supervisor
Dan Lamb – Town Board
Mark Witmer – Town of Caroline Supervisor
Kathleen Kelley-Mackenzie – Town of Caroline Councilmember
Tracy Monell – Gleamon Technology
Eric Beckhorn – Clarity Connect
Dave Makar – Executive Director
Amanda Anderson – Director of Finance and Personnel
Cassie Byrnes – Confidential Secretary to the Town Supervisor
Ray Burger – Planning Director
Dave Makar called the meeting to order at 10:33am.
Executive Summary – Dave Makar
The Municipal Infrastructure Program (MIP) Updates:
• Grant Disbursement Agreement (GDA)
o The GDA has been finalized and is awaiting signatures from Empire State, the Town of
Dryden, and the ConnectALL Office to make it official
o The GDA outlines how we will receive funding from the state grant, which totals $8.9
million; The funds will be disbursed in four tranches over the next two years, with the
final tranche ending on December 31, 2026 (when the entire project must be complete)
o All the grant money must be spent and paid to the vendors, and invoices, plus proof of
payment for the invoices, must be submitted after the GDA is official
This is why bond resolutions have been passed by both the Town of Dryden and
the Town of Caroline for BAN funds to pay for the initial work
• A Anderson explained that the interest rate on the bond is variable and
renews every year
• Pole p ermitting (29 for MIP) is now halted per Hunt and LaBella due to issues with the
application process
o Pole permit applications were submitted for every pole in the Town of Caroline, but it
was discovered that not every pole is on the right-of-way, and therefore not able to be
utilized
o A rework of the permit applications is needed, and some of the work already done may
need to be redone; Hunt and LaBella will be working together to analyze where fiber
should be placed underground versus aerial
D Makar added that the first step of this job is to go and figure out where every
pole is along the 90 miles of fiber in the Town of Caroline
o A Anderson added that there is a possibility of getting some of the NYSEG/Frontier
costs adjusted or credited, but the LaBella costs could be different
o T Salerno raised concerns about the condition of some poles and the need for a case-
by-case approach
o T Monell mentioned that the companies involved have tools to gather detailed
information about each pole
We are evaluating a change to one of our hardware providers and one of our subcontractors
• Hardware: Considering a switch from Ciena to Calix
o Calix has provided us with quotes
o D Makar stated that we are 30 to 60 days away from making a hardware provider move,
and that the new engineering firm will provide us with their recommendations/insight
and their design of the network to see if switching to Calix is the best option for Dryden
Fiber
o Of the 19 ISPs that Netegrity services, Dryden Fiber is the only one that currently uses
Ciena over Calix
o We are less than 20% of the estimated capacity of the project, so if we make a change
now, we could still have 80% on the new provider
o We have what we need for equipment for the next 2 months, allowing us time to
consider the options
• Subcontractor: Changing our engineering firm from Hunt to another firm
o There have been inefficiencies in Hunt’s handling of the pole permitting process
o G Dobson expressed concern about the process, but D Makar expressed optimism
about the project’s progress and the new engineering firm that is being considered
They have a track record of completing similar projects within the timeline and
at a lower cost
They are confident in their ability to expedite the pole permitting process
T Monell added that the pole permitting process should be happening a lot
quicker, and he believes the new engineering firm will get the process done
efficiently
D Makar added that both LaBella and Richardson have been very aggressive
with the timeline, and completing the work quickly
We are now able to serve 1,673 parcels (28.6% of the Town of Dryden), and we added about 94 parcels
in the month of January
• January 20th – Added 52 locations on South Street, Caswell Road, Ray and Hill Place, and North
Street
• January 27th – Added 42 locations on West Main Street, Wall Street, Highland Drive, and
Highland Crescent
• Despite the potential dip in productivity when we make the change in engineering firms, we
are maintaining forward momentum with our construction and splicing partners
We have 294 paying customers as of February 1st and had our biggest month ever in January, with 153
inbound requests for service
• The average wait time for service requests is currently two weeks
• T Monell added that they currently have 305 connected customers, with 40 pending for the
next couple of weeks or month
Dryden Fiber Impact Update – Dave Makar
In our Request Service Form, there is a field for potential customers to add comments about their
desire for service
• D Makar shared a few comments with the committee, highlighting the demand for internet
services, with many customers expressing that they have no service provider, or dissatisfaction
with their current provider
The Freeville Listserv has also been used to discuss Dryden Fiber
• A potential customer asked the Listserv members for their opinions on Dryden Fiber, to help
with their decision about signing up
o Current customers responded that Dryden Fiber has been responsive and reliable, and
reported their positive experiences
• G Dobson added that as a customer himself, he can attest personally that Dryden Fiber is
responsive; When he has called Dryden Fiber, he is able to speak to a support member within a
minute
Draft Goals for 2025 – Dave Makar
• As of 2/1/25, we have 294 live customers on the platform
• Current Estimates:
o 65 more each month of 2025
o 1,017 total by 12/31/25
Team Reports
Customer Base – Amanda Anderson
• 278 total residential customers as of February 1st (46 new customers)
• 1 total commercial customer
• T Salerno mentioned that he heard about a billing problem with a current customer where the
credit card address did not match the billing address, and he asked A Anderson if that issue
has been taken care of
o A Anderson explained that she resolved the issue by giving the customer instructions
to fix their mailing address
• D Makar emphasized the importance of acquiring more commercial customers
o A Anderson mentioned that the new postcards for businesses are being sent out, and
will be helpful as we can now market more efficiently to businesses
Construction Permitting Updates – Dave Makar
In the absence of Hunt, D Makar discussed the progress of the project, including the construction
status of various areas and the need for further evaluation of the MIP maps
• G Dobson raised a question about the ownership of the maps, which D Makar clarified, stating
that they do not have possession of the maps but have access to the necessary files; D Makar
is confident that the separation from Hunt will be amicable, and that they will provide us with
what we need, both legally and what is contractually owed to us
Installations – Tracy Monell
Number of installations completed this month: 49
Number of installations pending (as of February 1st): 37
Installation blockers:
• Frozen ground – cannot bury fiber, so it is being laid on the ground and installation will be
completed post-thaw
• DLX (2 customers) – Yellow Barn neighborhood – Expected to arrive next week
D Makar mentioned that we have been maintaining our speed of installations based on continuing to
add more green zones and relying on early adopters to sign up
• It’s now time to get the next phase of the buying group (those who have heard about the
service from neighbors and are now ready to sign up)
Financial Reporting (As of January 31st) – Amanda Anderson
A Anderson has redone the financials slide to try to consolidate it into one (all current operating and
current construction costs, and the balance sheet, on the same slide)
• A Anderson asked for feedback from the Broadband Committee regarding the details of this
slide
A Anderson has started to track the operating expenses (separate from installation and construction
expenses), and has created a graph showing operating expenses for the past 12 months, along with
showing the revenue from commercial and residential
• The committee members expressed that they like the new financials slide and the new graph,
and the level of detail they show
A Anderson discussed another new chart that was created by her and D Makar titled: “Review of
Construction Costs from Beginning of Project” (chart shows how much we have spent from 2021-
2024)
• 50% = Subcontractors (installing fiber, hanging fiber, digging fiber, etc…) (Syracuse Utilities,
Lightspeed, etc…)
• 28% = Equipment Purchases
• 13% = Professional Fees (legal, engineering, etc…)
• 5% = Permit and Pole Applications
• 2% = Loan Interest
• Miscellaneous Construction Costs (garbage removal, Town employees doing work for the
Central Office, etc…)
• D Makar emphasized the importance of understanding how these costs compare to other
projects, and how we can navigate the correct mix of spending
• D Lamb raised a question about the long-term operational costs, and if the cost proportions
will change over time
o D Makar responded that we probably have all the data to allow us to do each year over
the last 4 years to see how it is shifting (from engineering being the biggest piece in
the beginning of the project, to construction being the biggest piece later in the
project)
o D Makar mentioned the 4 different places where we think about the cost:
Construction (building the network)
Installations (equipment and labor to bring the fiber from the poles to the
homes)
Monthly Operating Expenses (currently running around $20,000 per month)
Long-Term Operations and Maintenance (on-going repairs and servicing of the
network, which we will need to retain a fund balance for to have the money
available when needed)
Sales Operations – Tracy Monell
We are in good shape as far as inventory for installations, with no foreseeable issues
Both Conex units have been organized; One is specifically for installation equipment, and the other
specifically for construction equipment
Customer Service – Dave Makar
Install Orders in January = 57
Unrelated Calls in January = 35
Marketing – Dave Makar
New Contracts in January = 49
Requests in January = 153 (51 of these requests available now)
75% of those who signed up for service are now live with the service
Website – Biggest month to date for new users and total sessions
The meeting adjourned at 11:53am.
Respectfully submitted,
Cassie Byrnes
Confidential Secretary to the Town Supervisor
DRYDEN FIBER
MONTHLY REPORT
for JANUARY 2025
TOWN OF DRYDEN BROADBAND COMMITTEE MEETING on February 7th, 2025
And
DRYDEN TOWN BOARD on February 20th, 2025
EXECUTIVE SUMMARY –2/7/2025
▪The Municipal Infrastructure Program (MIP)Updates:
o The Grant Disbursement Agreement (GDA) has been finalized
o A signed GDA allows us to begin to submit milestone details (construction), receipts
and cancelled checks (proof of payment) and request reimbursements from CAO: Prepping
for first reimbursement has started
o Permitting (29 for MIP) is now halted per Hunt and LaBella due to pole permit clean -up by
Hunt
▪We are now able to serve 1,673 parcels (28.6% of the Town of Dryden)
o Jan. 20th: Added 52 locations on South St.; Caswell Rd.; Ray and Hill Place;
North St.
o Jan. 27th: Added 42 locations on W. Main St.; Wall St.; Highland Dr.; Highland Cres.
▪We have 294 paying customers;We had 153 in-bound requests in January
▪We are evaluating a change to both one of our hardware providers and one of our
subcontractors.
DRYDEN FIBER IMPACT UPDATE
▪Future Customers Requesting Service:
▪Currently our only Internet service option is through Frontier. Fiber (Spectrum) is only available on the Ellis Hollow side o f Hunt
Hill Rd. Spectrum quoted us $12,000 to be connected. Our part would be $3000 just to be connected.
▪Dryden fiber is moving closer to our area! Our neighbors just a few doors down have planned service at XXX Ellis Hollow
Creek Rd. We would like to be added. Thank you.
▪Excited for your service to reach me.
▪Expand!! We need you :) and thanks for your work.
▪Hurrah! So glad this is coming. However, our driveway is 1/3 mile long. Can we get fiber?
▪I am currently on a fixed income. When an affordable, fast (>500 mbs) internet connection becomes available, I will switch
from Spectrum cable and go to Internet only. I will at that point be able to purchase a TV with ethernet (INternet) and
discontinue cable TV. I will also switch to a Consumer Cellular home unit for connecting what is now an expensive Spectrum
"land line". The other side of Dryden Road (Rte. 366) has Dryden Fiber. Is the planned installation going to cross Rte. 366
aerially? I already have the Spectrum cble leading to the house -can that be used? Thanks!
▪I can see that Ringwood Road is coming next year --yay! We're so close. Just a note of encouragement. Glad you're doing
this. I don't know exactly what we'll need --we have three buildings on the property, and then all require internet. Thank you!
▪I feel confident that several homes around me would make the switch
▪I know service is not quite ready yet, I just wanted to try to be near the top of the list as soon as it IS available. We are
desperate here.
▪I realize there are not many houses located in this area however with a farmhouse on the corner with 3 apts, and two duplexes
in close proximity that would be 7 residences that would greatly benefit from this. It is very difficult to get reliable inte rnet in this
area. Thank you!
DRYDEN FIBER IMPACT UPDATE
▪Future Customers Requesting Service:
▪I worry that we seem to be the last to get service. I hope that the system can be completed
before more restrictive regulations on municipal broadband are passed.
▪I would sign up for Dryden Fiber as soon as it becomes available for my home. It would save me a lot of
money compared to Spectrum. The Spectrum monopoly has been going on for far too long.
▪The small corner of Brooktondale Road that resides in the Town of Dryden is excluded from grant expansion, I
imagine it would be easy to expand up the road a little. Many of my neighbors would also be interested!
▪There are about 12 residents that have been in this 1 mile dead zone for high speed internet for the last few
years. We would greatly appreciate it if you could prioritize this section of Thomas near Rt. 79, as a few of us
are business owners that are struggling with weak WiFi since DSL left. Thank You!;-)
▪We are STOKED to become Dryden Fiber customers in the (hopefully) very near future!
▪We are very excited to be part of the Dryden Fiber family soon. We have been watching the map expand
toward our neighborhood. Our internet service from Frontier is very sketchy, frequently nonexistent. We are
not 100% sure if we would be Silver or Gold customers.
▪We're not any color on the map but there is green all around us. Please help us get usable Internet at home
as our children get older and we have to have more devices online at a time. I have to hotspot from my phone
to work from home.
▪We've been waiting for this ever since it was first announced. Spectrum is overpriced and unreliable. We just
lost Spectrum last night for 10 hours for "severe weather" -there's maybe 2 inches of snow and no wind.
DRYDEN FIBER IMPACT UPDATE
Customers with Dryden Fiber (via Freeville Listserve, Jan. 29, 2025):
▪"I wanted to do a check in with those who have signed on with Dryden Fiber Optic
service for your internet provider.I have been reluctant to switch from Spectrum
because of the complaints from some on this Listserv about random outages. I often
work from home and need reliable internet and can't risk being kicked off a Zoom
meeting or otherwise losing service during the day. Has the service improved or are
folks still experiencing random outages?"
o "We've had it for 2 months, and haven't yet experienced an outage.I work from home, and
our kids were home and online throughout winter break, no complaints."
o "I was one who had experienced outages (last summer) but lately it has been rock solid."
o "We have had the service since November with no problem. That said we are not on all the
time."
o "We have had the service since last summer and (have) been very pleased . There were
some drops in service early in our experience but, according to DF, some infrastructure
improvements were made. We have not had any issues since. Their customer service is
very responsive as well. All in all, we have been extremely pleased with the experience."
Draft Goals for
2025 –2/1/2025
▪As of 2/1/25, we have
294 customers live on the
platform
▪Current estimates:
o 65 more each month 2025
o 1017 total by 12/31/25
Month New Goal Actual
December 65 240 240
Jan 1-15 32 272 272
Jan 16-31 30 302 294
February 65 367
March 65 432
April 65 497
May 65 562
June 65 627
July 65 692
August 65 757
September 65 822
October 65 887
November 65 952
December 65 1017
Team Reports
▪Customer Base –Amanda, Town of Dryden Bookkeeper
▪Construction Permitting Updates –Hunt Engineering
▪Construction Implementation Updates –Hunt,Syracuse Utilities,Lightspeed
▪Installations –Clarity Connect, Netegrity, Gleamon
▪Sales Operations –Gleamon
▪Finance –Amanda,Town of Dryden Bookkeeper
▪Customer Service -Netegrity
▪Marketing –Exec. Dir. Dave Makar
▪Facilities and Grounds -Department of Public Works
Customer Base
As of February 1st, 2025 (billing date is 1st of month)
Speed
Number of
Subscriptions
Billed
Monthly
Revenue
Net Change
from Prior
month
Average
Monthly
Revenue
Residential
Silver ($45)400 Mbps 223 10,035 +38/-1
Gold ($75)700 Mbps 31 2,325 2
Platinum ($90)1 Gbps 24 2,160 7
Static IP ($20)1 20
Total Residential Customers 278 $14,540 46 $52.30
Commerical
Standard ($75)500 Mbps 12 900 2
Preferred ($150)1 Gbps 3 450 -1
Enhanced ($250)2 Gbps 1 250
Total Commerical Customers 16 $1,600 1 $100.00
Total of ALL Customers 294 $16,140 $54.90
Updated Colors -Construction Permitting Updates
As of January 1st, 2025
App #Permit Status Location
DRY004 Complete Etna Area, Ithaca Estates
DRY005 Complete Caswell Road
DRY006 Telco Make-Ready Bone Plain Rd.
DRY007 Telco Make-Ready State Route 38 North
DRY008 Verizon Review Peruville Rd.
DRY009 Complete Fall Creek / Ed Hill Rd.
DRY010 Complete North Rd &SR 13 North
DRY011A EMR Bidding Gulf Hill, Sweetland &
Bradshaw Rd.
DRY011B EMR Bidding Etna Road / Hanshaw Rd.
DRY012 Complete SR 366 is done, Dryden Rd. &
Turkey Hill RD are not yet
complete
NYSEG Review = Utility is reviewing MR Design.
Telco Review = Frontier reviews MR Design
Verizon Review = Verizon split applications between tax zones and is reviewing.
Final MRP = All utilities agree on Make Ready moves and a final MRP is Sent
EMR Bidding = B idding underway or imminent.
Electrical Make-Ready = Contractors perform Make-Ready work in the field
Telco/Third party Make-Ready = Spectrum or Verizon moving their cable.
Complete = MR is complete, and cable is being installed
MIP Pole Permitting Updates
As of February 1st, 2025
Application Breakdown
•There are 29 total MIP applications
•28 apps have been submitted to Avangrid
•1 Application is in MR construction, 1 App
is in NB review
•1 Application is out to Bid, 1 in Bid Review
•Total Miles Aerial 137.69
App#Updates Location
DRY013_CAO-MIP Bids in Review
DRY014_CAO-MIP NB approval with Avan
DRY015_CAO-MIP Final NYSEG Design Input
DRY016_CAO-MIP Verizon Telco Recon
DRY017_CAO-MIP Verizon Telco Recon
DRY018_CAO-MIP MR Construction
DRY019_CAO-MIP Awaiting MRP
DRY020_CAO-MIP Final NYSEG Design Input
DRY021_CAO-MIP Frontier Bill Outstanding
DRY022_CAO-MIP Final NYSEG Design Input
DRY023_CAO-MIP Verizon Telco Recon
CAR001-PH3_CAO-MIP Verizon Recon
CAR002-PH3_CAO-MIP Final NYSEG Design Input
CAR003-PH3_CAO-MIP Final NYSEG Design Input
CAR004-PH3_CAO-MIP Final NYSEG Design Input
CAR005-PH3_CAO-MIP Final NYSEG Design Input
CAR006-PH3_CAO-MIP Frontier Bill Outstanding
CAR007-PH3_CAO-MIP Final NYSEG Design Input
CAR008-PH3_CAO-MIP RBF Sent
CAR009-PH3_CAO-MIP Final NYSEG Design Input
CAR010-PH3_CAO-MIP Final NYSEG Design Input
CAR011-PH3_CAO-MIP Final NYSEG Design Input
CAR012-PH3_CAO-MIP Final NYSEG Design Input
CAR013-PH3_CAO-MIP Frontier Bill Outstanding
CAR014-PH3_CAO-MIP Design Input
CAR015-PH3_CAO-MIP Frontier Bill Outstanding
CAR016-PH3_CAO-MIP Frontier Bill Outstanding
CAR017-PH3_CAO-MIP Approval Needed
CAR018-PH3_CAO-MIP Final NYSEG Design Input
Final Design Edits = Survey has occurred and Prelim in is
design edits
Prelim Sent = Sent to Hunt to review/approve and then to
NYSEG/Frontier to review
Final NYSEG Design Sent = NYSEG reviewing final design
before sending the Final Make Ready Package
Telco Recon = Telco Review prelim design
Frontier Billing Outstanding = Frontier awaiting payment to
proceed
RFB = Request for Bid sent to contractors
Bids in Review = Bids are in review to award a contractor
NB Approval = NB are sent to Avangrid for approval before MR
Construction can begin
MR Construction = Make Ready Moves are in progress
Dryden MIP Map
February 1, 2025
Caroline MIP Map
February 1, 2025
Items of Note:
1.Highland/Hilton/Goodrich underground fiber has been installed and splicing will begin the week of 1/27/2025.
2.Cable has been placed on 8 of 12 pole applications that will complete the north half of the Town.
3.Caswell (~70 locations) being spliced now (1/15/25)
Next Two Weeks
1.Underground construction will continue on Scenic Way, Chelsey Cir, Bear Cir.and Hanford Dr.
2.Splicing & Testing of aerial work on Dryden Rd. (Varna: F.H.Fox bridge to Mirabito), Fall Creek Rd, Ed Hill Rd, Hile School Rd, Rt 13 (Simms Hill
Rd. Northeast toward Gulf Hill)
3.Aerial cable installation on Rt. 38 and W. Dryden Rd. (north and west of village of Freeville)
Address Availability Updates
As of January 1st, 2024
Coverage Parcels Households
New (November 1, 2024)+67 +67
Total w/ coverage 1,579 1,568
Total 5,832 6,036
Coverage %27% (+5.6%)*26% (+2.6%)*
New Fiber Aerial Underground
New (January 1, 2024)+8 miles +.2 mile
Total 47.25 miles 26.7 miles
Installations
As of February 1st, 2025 (billing date is 1st of month)
▪December Install Summary
o Number of installations completed this month: 51
o Number of installations pending (as of February 1st): 37
o Installation blockers / questions:
▪Frozen ground: leaving on ground and completing install post-thaw
▪DLX (2 customers): Yellow Barn neighborhood
Financial Reporting
as of January 31, 2025
Revenue and Expenses Balance Sheet
Jan-25 2021 to 2024 1/31/2025
Revenue Assets
Customer Subscriptions 14,125.00 62,500.45 Cash 3,153,320.56
Grants and ARPA funds 1,278,067.17 Accounts Receiveable 1,140.00
Other Revenue Sources 233,326.49 Grants Receivable - ARC 624,614.00
Total 14,125.00 1,340,567.62 Grants Receivable - MIP 703,128.80
Total Assets 4,482,203.36
Expenses
Construction 261,340.00 8,710,189.87 Liabilities
Installation 687,482.12 Accounts Payable (est)350,000.00
Operations 11,880.76 306,365.23 BAN 9,460,000.00
Total 273,220.76 9,704,037.21 Loan from Town 235,705.64
Total Liabilities 10,045,705.64
Financial Reporting
Review of Construction Costs from beginning of project
Subcontractors (Syr. Util., Lghtspd, etc.), 50%Equipment Purchases, 28%
Professional Fees (Leg.,
Eng., etc.), 13%
Permit and Pole
Applications, 5%
Loan
interest,
2%
Misc
Constru
ction
Exp, 1%
Construction Costs 1/1/21 to 12/31/24
Subcontractors (Syr. Util., Lghtspd, etc.)
Equipment Purchases
Professional Fees (Leg., Eng., etc.)
Permit and Pole Applications
Loan interest
Misc Construction Exp
Sales Operations
As of February 1, 2025 (billing date is 1st of month)
▪Worked with Syracuse Utilities and Clarity Connect and Graybar to make sure we have inventory stock to continue moving forwar d with the
project
▪Multi-Use Development –working on getting agreements with Mobile home parks throughout the town
•1062 Dryden Road (Pineridge / Wawak) - Had conversations with Ryan and Ciena toward a solution
•Lower Creek Park (Etna); Wood Rd Park (Wood Road, Etna) met with owner Karel Westerling on site and we have a tentative plan to access the park
and the tenants
•Little Creek Manufactured Home Community – North Rd./Village of Dryden These folks have signed an agreement But we will need to wait til spring to
proceed
•Mott Road – Have had multiple conversations with the owner Reggie Blomfield -Brown He is open and ready to have us serve his Park. Ju st wants to
meet for assurance and he is currently south
•8 Library St - 4 tenants waiting for approval from the landlord to have service. Agreement was sent but it is a board of directo rs
▪Renters – We now have 24 signed agreements and 8 more that are pending
▪Prospects - We had 49 new installs and 37 scheduled. Also 27 signups that have been contacted and we are waiting for a response
▪Met with Bill Ackroyd of the Dryden Fire and Ambulance
▪Worked with Riley Brewer to retain our services
▪Worked with Graybar to make sure we have sufficient inventory to continue the project
Customer Service
As of February 1st, 2024 (billing date is 1st of month)
Helpdesk Call Report November 2024
•Bandwidth Complaint (Speed Concerns)
•3
•Billing Related Call
•10
•Downed Drop (Damaged Service Line)
•0
•Email (Calls related to email difficulties)
•0
•No Connectivity
•1
•ONT / Power Cycle (Calls related to the
ONT where unplugging or rebooting
equipment was necessary)
•0
•Other / Unrelated (Calls looking for
unrelated departments or information)
•35
•Outage
•0
•Install Orders / Create Service
•57
•Router Issue
•1
•PC / Laptop Issue
•0
•Sporadic Connection
•0
•Streaming Related Issue
•1
•User Error / Education
•41
•Wireless
•1
Sum: 150
Note:
Install Orders denote an
incoming install scheduling
request – not a completed install
One caller can generate
numerous tickets for a single
issue (i.e. calls in 5x for same
problem)
Support@drydenfiber.com
607-391-3500 (direct support
number)
User Error / Education:
User Error / Education:
Service inquiry (non-green)
Hardware Q's
Range Extenders
Marketing
As of February 1st, 2025 (billing date is 1st of month)
9/1/23 12/1/23 3/1/24 6/1/24 9/1/24 10/1/24 11/1/24 12/1/24 1/1/25 2/1/25
Under Contract 22 28 (+6)
Sept-
Nov
32 (+4)
Dec-Feb
44 (+12)
Mar-May
91 (+47)
Jun-Aug
126
(+35)
Sept.
165
(+39)
Oct.
180
(+15)
Nov.
245
(+65)
Dec.
294
(+49)
Jan.
Requests
(since 1/1/23)
174
(+11)
274
(+100)
363
(+89)
429
(+66)
638
(+209)
681
(+43)
760
(+79)
875
(+115)
999
(+124)
1152
(+153)
Available 38 44**TBD 87 172 (+85)197 (+25)241 (+44)292 (+51)341 (+49)392 (+51)
Not Available 136 226 TBD 342 466 484 515 579 658 760
Serviceable Live 76.3%72%TBD 51%
(44/87)
53%
(91/172)
64%
(126/197)
68%
(165/241)
62%
180/292
72%
245/341
75%
294/392
Website Visits 8/25-9/7 11/17-11/30 2/1-2/29 5/1-5/31 8/1-31 9/1-30 10/1-31 11/1-30 12/1-31 1/1-
1/31/25
Users 226 140 392 516 661 713 808 801 945 1k
New Users 211 115 346 471 567 619 727 707 852 880
Sessions 324 194 617 739 1104 1110 1424 1281 1444 1741
Engagement
(secs.)
0m 46s 42s 1m 30s 58 s 1m 13s 1m 10s 1m 25s 1 m 21s 1 m 20 s 1 m 28 s
APPENDIX A
Permitting Steps
1.Final Design Edits = Survey has occurred and Prelim in is design edits
2.Prelim Sent = Sent to Hunt to review/approve and then to NYSEG/Frontier to review
3.Final NYSEG Design Sent = NYSEG reviewing final design before sending the Final Make Ready Package
4.Telco Recon = Telco Review prelim design
5.Frontier Billing Outstanding = Frontier awaiting payment to proceed
6.RFB = Request for Bid sent to contractors
7.MR Construction = Make Ready Contruction - Moves are in progress
Other Statuses (from slide 8):
▪Attached – definition...
▪Elec make-ready in process – definition...
▪Telco make-ready in process – definition...
▪Final ELEC Design Input – definition...
Item Description
Quantity
on hand
(1/28/25)
Re-order
Threshold
Lead
Time
(weeks)
Notes
Ciena ONUs Ciena devices needed for each customer
at their home
480 (6)50 6 We are installing 50 per
month. Growth plan has
us reaching 75 per month
NIDs NIDs needed for each customer at their
home to transition the Drop cable to the
Prem cable
305 (29)50 X See above for installs per
month
Plume Devices Optional Wi-Fi Routers for each customer 133 (15)35 X See above, note: 75% of
customers take a plume
device
Drop Cables
(25ft-199ft)
Used by installation team from MST to
NID.
21 (9)10 2 See above for installs per
month
Drop Cables
(200ft+)
Used by installation team from MST to
NID.
149 (9)50 4 See above for installs per
month
Prem Cables
(100ft)
Used by installation team from NID to
ONU inside home.
300 (9)50 See above for installs per
month
Prem Cables
(25ft & 50ft)
Used by installation team from NID to
ONU inside home.
360 (29)50 See above for installs per
month