HomeMy WebLinkAboutBC 2025-01-17Town of Dryden
Broadband Committee Meeting
Friday, January 17, 2025 – Via Zoom
Approved Minutes
Attendees
Graham Dobson – Broadband Committee
Tony Salerno – Broadband Committee
Mark Wilson – Broadband Committee
Arthur Sommer – Broadband Committee
Jason Leifer – Town of Dryden Supervisor
Dan Lamb – Town Board
Mark Witmer – Town of Caroline Supervisor
Tracy Monell – Gleamon Technology
Ryan Garrison – HUNT EAS
Kate Morseman – HUNT EAS
Casey Kurz – HUNT EAS
Jeff Smith – Municipal Solutions
Eric Beckhorn – Clarity Connect
Dave Makar – Executive Director
Amanda Anderson – Bookkeeper
Cassie Byrnes – Confidential Secretary to the Town Supervisor
Ray Burger – Planning Director
Kimberly Griffiths - Resident
Dave Makar called the meeting to order at 10:34am.
The Dryden Fiber Monthly Report for December 2024 (being discussed today) was presented to the Town
Board at their meeting on January 16, 2025
Mission Statement
•T Salerno read the Dryden Fiber Mission Statement aloud: “Our mission is to provide reliable,
affordable, high-speed, fiber-based internet access. We offer state-of-the-art technology and
unmatched customer service.”
o D Makar asked T Salerno, “What does this mission mean to you?”
o T Salerno answered, “It’s really about bringing high-speed internet access, which is very
necessary in today’s world, to everyone in the town.”
Executive Summary – Dave Makar
The Municipal Infrastructure Program (MIP) Updates:
• Inter-Municipal Agreement (IMA) between the Town of Dryden and the Town of Caroline
o This agreement specifies the relationship between the two towns: funding, placing
orders, invoicing, payments, reimbursements
o The Town of Caroline approved the Inter-Municipal Agreement on 1/15/25
o The Town of Dryden approved the Inter-Municipal Agreement on 1/16/25
o D Makar stated that the IMA can be amended over time as needed
o The IMA is available to view on dryden.ny.us as part of the attachments for the 1/16/25
Town Board meeting
• Grant Disbursement Agreement (GDA)
o This agreement outlines everything that is required of Dryden Fiber to do to receive the
reimbursements from NYS
o This agreement has been approved by the Dryden Town Board for signature
A signed GDA allows us to begin to submit milestone details (construction),
receipts and canceled checks (proof of payment), and request reimbursement
from the ConnectALL Office
o The GDA is available to view on dryden.ny.us as part of the attachments for the 1/16/25
Town Board meeting
• Permitting (29 for MIP) is moving faster than expected
Last Month: Inventory Issues
• Drop Cables – We now have a comfortable number and are continuing to order and secure
more
• ONU’s – We now have over 500 on hand (these are needed for each customer)
• Construction – We are in a good position on fiber to continue our construction
We are now able to serve 1,579 parcels (27% of the Town of Dryden), with an expectation of adding
another 1,576 parcels in Quarter 1 (between now and the end of March), which will bring us over 50%
of the Town of Dryden with access to Dryden Fiber (by parcel count)
We have 270+ paying customers
We had 77 in-bound requests in the month of December and 158 in-bound requests 12/31/24
through 1/15/25 (due to sending out 5,500 letters in the tax mailer)
As of today: 272 installs; +35 scheduled; +27 need to be scheduled; +35 tenants
• G Dobson asked, “So that means we’ve met our goal of at least being able to cover monthly
expenses, but not capital yet. Isn’t that the case with that number of customers?”
• D Makar answered, “It’s pretty close. We estimated 270 a few months ago. Some of the
expenses have gone up a little bit. There are some expenses that are tiered expenses, like
electrical, that went up a bit more in the winter than we thought they would. I think right now,
our break even on the monthly is somewhere between 320 and 360.”
Draft Goals for 2025 – Dave Makar
• As of 1/15/25, we have 272 live customers on the platform
• Current Estimates:
o 30 more in January
o 65 more each month of 2025
o 1,017 total by 12/31/25
• Current Aggressive Estimates:
o 30 more in January
o 80 more in February
o 100 more in March
o 120 more per month April to December
o 1,562 total by 12/31/25
• The committee discussed that they believe demand for Dryden Fiber is only going to get
stronger (word of mouth and social media posts have been very positive), and we need to be
sure we have the inventory needed to keep up with the demand
Team Reports
Customer Base – Amanda Anderson
• 247 total customers as of January 1st (232 residential, 15 business)
• We now have a new billing line for Static IP Addresses (this number is not part of the total
customers)
• We had 4 new Business Tier customers sign up or get installed in December
• R Garrison commented that our retention rate over the last 2 years is around 99%, with only 3
or 4 customers dropping service to go back to another provider
Construction Permitting Updates – Ryan Garrison
• No new activity on permits other than we have one DOT permit submitted for the Town of
Caroline
• We have cable attached to all applications except DRY006, DRY007, DRY008, DRY011, and
DRY013
• West Dryden Road – Strand is being placed and cable will be next
• Working through electrical make-ready: DRY006 (Bone Plain Road)
• Working through telco make-ready: DRY007 (State Rt. 38 north) and DRY008 (Peruville Road)
o Will be in construction with these in the next couple of months
o We will be looking into awarding these to different vendors to allow the current vendor
(Richardson) to finish up and not be interrupted by additional applications (they are
contracted with NYSEG, so they get poles with any outages from the weather)
MIP Pole Permitting Updates – Kate Morseman (see slide)
There are 29 total MIP pole applications, with several of them in different stages
26 applications have been submitted to Avangrid
1 application is in make-ready construction, and Danella was awarded this package
2 MIP applications are out to bid
There are currently 137.69 total aerial miles; Underground mileage will be calculated once a few
applications go through final design edits
G Dobson requested that Hunt add projected dates to this slide to make sure we meet our 2-year
deadline with the ConnectALL Office
• D Makar mentioned that C Kurz from Hunt is working on this chart, which will show the timing
of all 29 permits, the construction, the splicing, and the map turning green
Construction Permitting Updates – Ryan Garrison (see slide)
Caswell Road was being spliced this week, and will go green with the map update next week
Bone Plain Road will be worked on next
Strand and cable will be put up on State Route 38 North and West Dryden Road in the next couple of
weeks
Cable is hung on Fall Creek Road and Ed Hill Road, and will be finished once cleanup work in the
Village and Dryden Road in Etna is completed
Address Availability Updates (As of January 1st)– Ryan Garrison
• Added 67 parcels in December
• Total coverage: 1,579 parcels
• 5.6% increase for this month
• Added 8 miles of aerial cable and .2 miles of underground cable this month
• Highland Crescent, Hilton Road, and Goodrich Way – Underground fiber has been installed,
and splicing will begin the week of 1/27/25
• Cable placed on 8 of 12 pole applications that will complete the north half of the Town
• Next 2 weeks: Underground construction to continue at Scenic Way, Chelsey Circle, Bear Circle,
and Hanford Drive; Splicing and testing of aerial work on Dryden Road, Fall Creek Road, Ed Hill
Road, Hile School Road, and Route 13; Aerial cable installation on Route 38 and West Dryden
Road
Installations – Tracy Monell
Number of installations completed this month: 68
Number of installations pending (as of January 1st): 40
Installation blockers:
• We had some issues with drop cables, but we now have 100-150 drop cables in our possession
(should get us to the middle of February/beginning of March); We have over 300 ONU’s on
hand
• Frozen ground – cannot bury fiber, so it is being laid on the ground and installation will be
completed post-thaw
• DLX (2 customers)
Finance – Capital Project – Amanda Anderson
We are due money from MIP, but that cash will not be available until the summer
Next week, our Bond Anticipation Note (BAN) will be renewed, and we will have new cash available to
fund the project until MIP funds come in
It was a big year for construction and preparation for the MIP initial costs that had to go in, but just
under $1 million will be coming back to us from grants
D Makar added that the project budget total is now $18.9 million, while in May of 2022, during
groundbreaking, the budget was shared to be $14.9 million (this is a 26% increase in about 3 years);
We are looking at this carefully, as costs continue to go up, to figure out ways we can take action and
spend the money sooner when the prices are still at the estimated levels
Finance – Operations – Amanda Anderson
We are very close to our break-even point
There were outage credits issued from the November outage, and they were applied to the December
bills
Customers have been very responsive about making sure their bills are paid (less than 3% of our total
customers are not using auto-pay)
Sales Operations – Tracy Monell
Currently working with many property owners on getting fiber to their locations and getting landlord
agreements signed
Working with George Junior Republic to figure out how to get service to them
Upcoming Dates
•Public Broadband Committee Retreat – Friday, January 24th from 2pm-4pm at Town Hall
o Looking at our planning and goals for 2025
o Thoughts on where and how we will grow over the next 2-5 years
•Public Broadband Committee Reporting Meeting – Friday, February 7 at 10:30am
•Public Broadband Committee Discussion Meeting – Friday, February 21 at 10:30am
The meeting adjourned at 11:58am.
Respectfully submitted,
Cassie Byrnes
Confidential Secretary to the Town Supervisor
DRYDEN FIBER
MONTHLY REPORT
for DECEMBER 2024
DRYDEN TOWN BOARD on January 16th, 2025
And
TOWN OF DRYDEN BROADBAND COMMITTEE MEETING on JANAURY 17th, 2025
EXECUTIVE SUMMARY –1/16/2025
▪The Municipal Infrastructure Program (MIP)Updates:
o Caroline has passed the Inter-Municipal Agreement between Town of Dryden and Town of Caroline on 1/15/25
▪This agreement specifies the relationship between the two towns: funding, placing orders, invoicing, payments, reimbursements
▪Requesitng the Dryden Town Board to move a motion to authorize town supervisor Leifer to sign the IMA
o The Grant Disbursement Agreement (GDA) has been finalized
▪Requesting the Dryden Town Board to move a motion to authorize town supervisor Leifer to sign the GDA
o A signed GDA allows us to begin to submit milestone details (construction), receipts and cancelled checks (proof of
payment) and request reimbursements from CAO
o Permitting (29 for MIP) is "moving faster than expected"
▪Last month: Inventory Issues
o Drop Cables –We now have a comfortable number and are continuing to order and secure more
o ONUs –We now have over 500 on hand (these are needed at each home)
o Construction: Ran out of 24 count fiber, more has been ordered, 15-30+ day delay in construction
▪We are now able to serve 1,579 parcels (27% of the Town of Dryden)
▪We have 270+ paying customers (+65 in Nov.);We had 77 in -bound requests December 1 -28; and since
12/31/24 through 1/15/25 we've had 158 in -bound requests (5,500 tax mailers)
▪As of today: 272 installs; +35 scheduled; +27 need to be scheduled; +35 tenants: waiting for agreements
Draft Goals for
2025 –1/16/2025
▪As of 1/15/25, we have
272 customers live on the
platform
▪Current estimates:
o 30 more in January
o 65 more each month 2025
o 1017 total by 12/31/25
Month New Total
December 65 240
Jan 1-15 32 272
Jan 16-31 30 302
February 65 367
March 65 432
April 65 497
May 65 562
June 65 627
July 65 692
August 65 757
September 65 822
October 65 887
November 65 952
December 65 1017
Draft Goals for
2025 –1/16/2025
▪As of 1/15/25, we have 272
customers live on the platform
▪Current aggressive estimates:
o 30 more in January
o 80 in February
o 100 in March
o 120 per month April to
December
o 1562 total by 12/31/25
Month New Total
December 65 240
Jan 1-15 32 272
Jan 16-31 30 302
February 80 382
March 100 482
April 120 602
May 120 722
June 120 842
July 120 962
August 120 1082
September 120 1202
October 120 1322
November 120 1442
December 120 1562
Project Highlights
Project Name:Dryden Fiber Expansion
for Towns of Dryden and Caroline
Applicant and Partner(s):Town of
Dryden dba, Dryden Fiber and Town of
Caroline
Construction Miles (Fiber): 124.6
Total Locations Served:2,674
ConnectALL Grant Amount:$ 8,995,979.00
Local Contribution:$ 906,321.00
Total Project Investment: $9,902,300.00
Team Reports
▪Customer Base – Amanda, Town of Dryden Bookkeeper
▪Construction Permitting Updates – Hunt Engineering
▪Construction Implementation Updates – Hunt,Syracuse Utilities,Lightspeed
▪Installations – Clarity Connect, Netegrity, Gleamon
▪Sales Operations – Gleamon
▪Finance – Amanda,Town of Dryden Bookkeeper
▪Customer Service - Netegrity
▪Marketing – Exec. Dir. Dave Makar
▪Facilities and Grounds - Department of Public Works
Customer Base
As of January 1st, 2025 (billing date is 1st of month)
Speed Number of
subscriptions
Billed Monthly
Revenue
Net Change
from Prior
Month
Average
Monthly
Revenue
Residential
- Silver ($45)400 Mbps 186 $8,370 +48 / -1
- Gold ($75)700 Mbps 29 $2,175 +6
- Platinum ($90)1 Gbps 17 $1,530 +1
- Static IP ($20)1 $20 +1
232 $12,095 +63 $52.13
Commercial
- Standard ($75)500 Mbps 10 $750 +3
- Preferred ($150)1 Gbps 4 $600 +1
- Enhanced ($250)2 Gbps 1 $250 No Change
15 $1,600 +4 $106.67
Total (ALL customers)247 $13,695
Construction Permitting Updates
As of January 1st, 2024▪DOT: Total Permits: 23
o 22 Issued Permits
o 0 Permits under review awaiting approval
o 0 Permits pending either drawings or survey
▪Utility Pole Permits: Status of the pole permitting including Electrical Make-Ready Construction. Attachments can
only be made when Electrical Make-Ready is complete and there is room in the communications space.
Application Status ECD Location
DRY001 Attached Complete Freeville (V)
DRY002 Attached Complete Dryden (V)
DRY003 Attached Complete Dryden (V)
DRY004 Attached Complete Etna Area, Ithaca Estates
DRY005 Attached Complete Caswell Rd.
DRY006 Elec make-ready in process.2/05/2025 Bone Plain Rd.
DRY007 Telco make -ready in process.1/30/2025 SR 38 North
DRY008 Final ELEC Design Input 1/30/2024 Peruville Rd
DRY009 Attached 12/6/24 Fall Creek &Ed Hill Rd
DRY010 Attached Complete North Rd &SR 13 North
DRY011 Final ELEC Design Input 1/30/2025 Gulf Hill, Sweetland &Bradshaw Rd
DRY012 Attached Complete SR 366,Dryden Rd &Turkey Hill Rd
DRY013 Final ELEC Design Input 3/14/2025 Etna Rd, Hanshaw, Nemi Rd
MIP Pole Permitting Updates
As of January 1st, 2025
Application Breakdown
•There are 29 total MIP applications
•26 apps have been submitted to Avangrid
•1 Application is in MR construction
•2 Applications are out to Bid
•Total Miles Aerial 137.69
App#Updates
DRY013_CAO-MIP RFB Sent
DRY014_CAO-MIP RFB Sent
DRY015_CAO-MIP Final NYSEG Design Input
DRY016_CAO-MIP Telco Recon
DRY017_CAO-MIP Telco Recon
DRY018_CAO-MIP MR Construction
DRY019_CAO-MIP Awaiting MRP
DRY020_CAO-MIP Final NYSEG Design Input
DRY021_CAO-MIP Frontier Bill Outstanding
DRY022_CAO-MIP Final NYSEG Design Input
DRY023_CAO-MIP Telco Recon
CAR001-PH3_CAO-MIP Frontier Bill Outstanding
CAR002-PH3_CAO-MIP Final NYSEG Design Input
CAR003-PH3_CAO-MIP Final NYSEG Design Input
CAR004-PH3_CAO-MIP Final NYSEG Design Input
CAR005-PH3_CAO-MIP Final NYSEG Design Input
CAR006-PH3_CAO-MIP Frontier Bill Outstanding
CAR007-PH3_CAO-MIP Final NYSEG Design Input
CAR008-PH3_CAO-MIP Final NYSEG Design Input
CAR009-PH3_CAO-MIP Final NYSEG Design Input
CAR010-PH3_CAO-MIP Frontier Bill Outstanding
CAR011-PH3_CAO-MIP Frontier Bill Outstanding
CAR012-PH3_CAO-MIP Frontier Bill Outstanding
CAR013-PH3_CAO-MIP Final Design edits
CAR014-PH3_CAO-MIP Frontier Bill Outstanding
CAR015-PH3_CAO-MIP Frontier Bill Outstanding
CAR016-PH3_CAO-MIP Final Design edits
CAR017-PH3_CAO-MIP Final Design edits
CAR018-PH3_CAO-MIP Frontier Bill Outstanding
Construction Permitting Updates
As of December 1st, 2024
App #Status Location
DRY004 Complete Etna Area, Ithaca Estates
DRY005 Complete Caswell Road
DRY006 Telco Make-Ready Bone Plain Rd.
DRY007 Telco Make-Ready State Route 38 North
DRY008 Verizon Review Peruville Rd.
DRY009 Complete Fall Creek / Ed Hill Rd.
DRY010 Complete North Rd &SR 13 North
DRY011A EMR Bidding Gulf Hill, Sweetland &
Bradshaw Rd.
DRY011B EMR Bidding Etna Road / Hanshaw Rd.
DRY012 Complete SR 366 is done, Dryden Rd. &
Turkey Hill RD are not yet
complete
In Construction = Dryden Fiber finishing work.
Telco Make-Ready = Spectrum or Verizon moving their cable.
EMR Bidding = Review from Telco complete, bidding underway or imminent.
NYSEG Review = Utility is reviewing bid cost.
Verizon Review = Verizon split applications between tax zones and is reviewing and will
approval.
Items of Note:
1.Highland/Hilton/Goodrich underground fiber has been installed and splicing will begin the week of 1/27/2025.
2.Cable has been placed on 8 of 12 pole applications that will complete the north half of the Town.
3.Caswell (~70 locations) being spliced now (1/15/25)
Next Two Weeks
1.Underground construction will continue on Scenic Way, Chelsey Cir, Bear Cir.and Hanford Dr.
2.Splicing & Testing of aerial work on Dryden Rd. (Varna: F.H.Fox bridge to Mirabito), Fall Creek Rd, Ed Hill Rd, Hile School Rd, Rt 13 (Simms Hill
Rd. Northeast toward Gulf Hill)
3.Aerial cable installation on Rt. 38 and W. Dryden Rd. (north and west of village of Freeville)
Address Availability Updates
As of January 1st, 2024
Coverage Parcels Households
New (November 1, 2024)+67 +67
Total w/ coverage 1,579 1,568
Total 5,832 6,036
Coverage %27% (+5.6%)*26% (+2.6%)*
New Fiber Aerial Underground
New (January 1, 2024)+8 miles +.2 mile
Total 47.25 miles 26.7 miles
Construction Update
Route Name Status ECD App #Notes
Village Buildout
Village of Dryden Underground*80% complete, two sub-divisions
remaining.
1/20/2025 Underground Hilton/Goodrich and Lee Rd pathway and fiber
is installed, not spliced. Delay due to inventory
issues.
Phase 2 Expansion
Lower Creek Rd. / Etna Square / Ithaca Estates 75% Complete 1/24/2024 DRY004 Cable is installed and 75% has been spliced.
Wood Rd and Upper Creek are not yet
spliced. Delay due to inventory issues.
Caswell Rd Complete 12/13/2024 DRY005 EMR Complete on DRY005, cable has been
attached to all poles with a small underground
section scheduled for first week in November.
Permit change from overhead to underground
resulted in a delay.
North Rd, SR 13N, Gulf Hill Rd, E. Malloryville Rd.,
Dutcher Hill Rd, Fall Creek Rd (Partial)
80% Complete 1/31/2025 DRY010 Cable has been placed and a majority is
spliced and activated. SR13N, Lower Dutcher
Rd and Livermore Rd still need to be spliced.
W. Dryden Rd & SR 38 North Electrical Make -Ready / Telco 1/27/2025 DRY007 EMR is 90% complete, TELCO make-ready
was delayed by snowstorm.
Bone Plain Rd, North Wood Rd, Sheldon Rd.Elec Make-Ready 2/14/2025 DRY006 Electrical make-ready was delayed by the
snowstorm.
Fall Creek Rd/ Ed Hill Rd/W. Malloryville Rd, Morris
Rd
Elec Make-Ready 1/17/2025 DRY009 Electrical make-ready was completed
11/15/24, cabling began 11/18 and will be
complete 12/6, splicing planned for the week
of 12/9.
Gulf Hill Rd, Sweetland Rd, SR 13N (Partial)Telco Design 2/28/2025 DRY011 App in Verizon's review.
Dryden Rd, Turkey Hill Rd Telco Make -Ready 1/24/2025 DRY012 EMR Complete on DRY012, splicing and
activation of Rt 366 is complete. Dryden Rd
and Turkey Hill are still in make-ready
construction.
Multi-Dwelling Units and Mobile Home Parks
Location Name/Address Village/Hamlet Type
Owner
Agreement Status
1062 Dryden Rd Etna MDU Yes Syracuse Utilities will provide a pathway to an existing conduit system
on the property. Clarity will run a single drop to each building and
terminate to a NID. Clarity will also terminate and test the Cat5e cabling
to the individual units. The Ciena team is working on specifying the
electronics needed to uplink via fiber and provide service via Ethernet.
14 Lake Street Dryden MDU Yes The existing communication services originate at the pole in front of 12
Lake St and enter the property underground. There appears to be a
mechanical space at the end of each building where gas meter and
exhaust vents were observed. There is a sidewalk in between the pole
and mechanical space, we recommend the mechanical space/utility
entrance be evaluated, a wall penetration at ground level may be an
acceptable solution if the mechanical space provides a pathway to the
individual units.
Mott Road Dryden MHP No Underground, not started. Property owner not responsive to request.
Little Creek MHC Dryden MHP Yes In construction, part of DRY010, ready for Dryden Fiber’s construction
on 11/11/24. Waiting for spring 2025 to begin.
Fall Creek Parke Etna MHP No Lower Creek Road Etna, 38 mobile home units. Dave, Eric, and Tracy
met with Karel Westerling on 1/13/25. The space is tight between the
mobile homes.
8-12 units are probably accessible from Lower Creek Rd. The remaining
30 units will probably be reached by poles installed by Dryden Fiber in
the park.
Installations
As of January 1st, 2025 (billing date is 1st of month)
▪December Install Summary
o Number of installations completed this month: 68
o Number of installations pending (as of January 1st): 40
o Installation blockers / questions:
▪Drop cables
▪Drop cables may be an issue
▪Frozen ground: leaving on ground and completing install post-thaw
▪DLX (2 customers): Yellow Barn neighborhood
Finance – Capital Project
As of December 31, 2024
Balance Sheet as of 12/31/2024 2024 Year to
Date
Total Project to
Date Project Budget
Assets
- Cash -0-Inflows 125,466.53 1,511,393.66
- Due from Grants 624,614.00 Expenses
- Due from MIP 672,871.90 Professional Fees 619,324.10 1,077,334.92
Total Assets 1,294,485.90 Incidental Const. Exp 5,695.28 71,986.38
Liabilities and Equity Equipment Purchases 506,904.24 2,388,289.67
- Due To Town
General Fund
1,703,172.29 Subcontractor Costs 1,977,165.04 4,399,751.30
- Accounts Payable 269,691.14 Pole and Permit Cost 1,023.884.37 1,594,850.77
- Bond Anticipation
Note
5,840,000.00 Interest Payment 146,840.97 168,641.73
Equity -6,518,377.53 Total Expenses 4,279,814.00 9,700,854.77 18,947,089.00
Total 1,294,485.90 Budget Remaining 9,246,234.23 49%
Finance -Operations
As of December 31, 2024
Dec 2024 Year to Date
Residential 8,685.00 41,629.50
Balances as of 12/31/24 Commercial 1,075.00 10,010.00
Accounts Receivable 371.50 Misc Fees 190.00 3,260.00
Accounts Payable 19,575.40 Outage Credit -771.00 -2,013.50
Total Revenue 9,189.00 52,886.00
Expenses
Parcels Serviceable 11/30 1,266 Credit Card Fees 345.85 2,336.79
+ New Parcels added in Dec 0 Billing Program -2,320.92
Total Parcels available 12/31 1,266 Utilites 7,564.13 87,905.02
*does not include MDUs Subscriptions 8,858.22 100,064.93
Total Addresses Served by 12/31 1,787 Insurance/Misc fees -2,864.02
Total Expenses 16,768.20 195,491.68
Profit/Deficit -7,579.20 -125,837.48
Sales Operations
As of December 1, 2024 (billing date is 1st of month)
▪Worked with Syracuse Utilities and Clarity Connect and Graybar to make sure we have inventory stock to continue moving forwar d with the
project
▪Multi-Use Development –working on getting agreements with Mobile home parks throughout the town
•Ithaca Estates (was Congers) - We have started installing customers at this location with 9 connected and 2 pending
•1062 Dryden Road (Pineridge / Wawak) - Had conversations with Ryan and Ciena toward a solution
•Lower Creek Park (Etna); Wood Rd Park (Wood Road, Etna) Owner is Karel Westerling Had conversation with him and we are trying to coordinate
schedules to meet
•Little Creek Manufactured Home Community – North Rd./Village of Dryden These folks have signed an agreement But we will need to wait til spring to
proceed
•Mott Road – Have had multiple conversations with the owner Reggie Blomfield -Brown He is open and ready to have us serve his Park. Ju st wants to
meet for assurance and he is currently south
•8 Library St - 4 tenants waiting for approval from the landlord to have service. Agreement was sent but it is a board of directo rs
▪Renters – We now have 22 signed agreements and 5 more that have been approved and we are waiting for return
▪Prospects - We had 17 new installs and 50 scheduled. Also 30 signups that have been contacted and we are waiting for a response
▪Have been working with Paul Simonet on a project to expand and extend Wellsley Dr to the south and east
▪Met with Tony Palumbo, the owner of the apartments on Deibler Dr
▪Met with Phil Yeager and Alex Perkins from George Junior Republic to assess getting them connected
Customer Service
As of January 1st, 2024 (billing date is 1st of month)
Helpdesk Call Report November 2024
•Bandwidth Complaint (Speed Concerns)
•2
•Billing Related Call
•16
•Downed Drop (Damaged Service Line)
•0
•Email (Calls related to email difficulties)
•0
•No Connectivity
•3
•ONT / Power Cycle (Calls related to the
ONT where unplugging or rebooting
equipment was necessary)
•0
•Other / Unrelated (Calls looking for
unrelated departments or information)
•41
•Outage
•0
•Install Orders / Create Service
•52
•Router Issue
•6
•PC / Laptop Issue
•0
•Sporadic Connection
•0
•Streaming Related Issue
•0
•User Error / Education
•31
•Wireless
•1
Sum: 152
Note:
Install Orders denote an
incoming install scheduling
request – not a completed install
One caller can generate
numerous tickets for a single
issue (i.e. calls in 5x for same
problem)
Support@drydenfiber.com
607-391-3500 (direct support
number)
User Error / Education:
User Error / Education:
Service inquiry (non-green)
Hardware Q's
Range Extenders
Marketing
As of October 1st, 2024 (billing date is 1st of month)
9/1/23 12/1/23 3/1/24 6/1/24 7/1/24 8/1/24 9/1/24 10/1/24 11/1/24 12/1/24
Under Contract 22 28 (+6)
Sept-
Nov
32 (+4)
Dec-Feb
44 (+12)
Mar-May
54 (+10)
June
66 (+12)
July
91 (+25)
August
126
(+35)
Sept.
165
(+39)
Oct.
180
(+15)
Nov.
Requests
(since 1/1/23)
174
(+11)
274
(+100)
363
(+89)
429
(+66)
494 (+65)552
(+58)
638
(+86)
681
(+43)
760
(+79)
875
(+115)
Available 38 44**TBD 87 110 (+23)137 (+27)172 (+35)197 (+25)241 (+44)292 (+51)
Not Available 136 226 TBD 342 384 415 466 484 515 579
Serviceable
Live
76.3%72%TBD 51%
(44/87)
49%
(54/110)
48%
(66/137)
53%
(91/172)
64%
(126/197)
68%
(165/241)
62%
180/292
Website Visits 8/25-9/7 11/17-11/30 2/1-2/29 5/1-5/31 6/1-30 7/1-31 8/1-31 9/1-30 10/1-31 11/1-30
Users 226 140 392 516 820 935 661 713 808 801
New Users 211 115 346 471 755 868 567 619 727 707
Sessions 324 194 617 739 1221 1373 1104 1110 1424 1281
Engagement
(secs.)
0m 46s 42s 1m 30s 58 s 1m 14 s 1m
3 s
1m 13s 1m 10s 1m 25s 1 m 21s
▪Total Yard Signs posted: 57+
▪Tax Bill Introductory Letter drafted, ready for Town Board approval
▪Social Media Posts about Map Expansion
▪Phone Number - 607-844-7800
▪Truck Magnets (3) provided to Syracuse Utilities (aerial and underground
crews)
▪Caroline Newsletter
▪Business Tier
o Postcard – just waiting on phone number
Marketing
As of December 1st, 2024
Support During November 22nd Snowstorm
▪Yellow Barn POP (cabinet): Installed temporary generator on 11.23.24;
returned four times to refuel generator until NYSEG restored power
▪Freeville POP (cabinet), Pinckney Road POP (cabinet), Dryden Central
Office (hut) - No DPW support needed during storm
Other DPW Support Projects 2024
▪Setup of Conex #2 in the DPW Yard on East Main Street
o Cleaned out, electricity setup, ready for equipment
▪Electrical Inspections and certifications of cabinets and CO
▪Electrical repair during installation(s) when electric lines were damaged
Facilities and Grounds
As of December 1st, 2024
Meeting Schedule
▪Dryden Fiber Public Broadband Committee – Public reporting on project
o 1st and 3rd Friday morning, 10:30am-11:30am (except July and August, 2nd and 4th
Friday morning)
▪Dryden Fiber Operations Team Meeting – Construction and Install Collaboration
o Every other Wednesday, 10am-11:15am
▪Dryden Fiber MIP Status Call – Meet with Connect All Office to stay on track
o Every Tuesday, 1pm-1:45pm
▪Dryden Fiber MIP Steering Committee – Implementation of the Grant
o Monthly (Town of Dryden, Town of Caroline)
▪Dryden Fiber Policy Committee – Advise and Recommend on Policy
o Monthly
Item Description Quantity
on hand
(12/1/24)
Re-order
Threshold
Lead
Time
(weeks)
Notes
Ciena ONU's Ciena devices needed for each customer
at their home
300 50 6 We are installing 50 per
month. Growth plan has
us reaching 75 per month
NITs NITs needed for each customer at their
home
XXX XXX X See above for installs per
month
Plume Devices Optional Wifi Routers for each customer 100 35 X See above, note: 75% of
customers take a plume
device
Drop Cables (25ft-199ft)Used by installation team from MST/MSP
to home.
50 25 2 See above for installs per
month
Drop Cables (200ft+)Used by installation team from MST/MSP
to home.
50 25 4 See above for installs per
month