HomeMy WebLinkAboutBC 2024-12-06Town of Dryden
Broadband Committee Meeting
Friday, December 6, 2024 – Via Zoom
Approved Minutes
Attendees
Graham Dobson – Broadband Committee
Tony Salerno – Broadband Committee
Mark Wilson – Broadband Committee
Joel Cisne – Broadband Committee
Arthur Sommer – Broadband Committee
Jason Leifer – Town of Dryden Supervisor
Dan Lamb – Town Board
Mark Witmer – Town of Caroline Supervisor
Tracy Monell – Gleamon Technology
Ryan Garrison – HUNT EAS
Kate Morseman – HUNT EAS
Eric Beckhorn – Clarity Connect
Dave Makar – Executive Director
Cassie Byrnes – Confidential Secretary to the Town Supervisor
Ray Burger – Planning Director
Doug Schneider – Cortland Standard
Rick Cicciarelli – Resident
Kimberly Griffiths – Resident
Dave Makar called the meeting to order at 10:31am.
Executive Summary (November) – Dave Makar
The Municipal Infrastructure Program (MIP) Updates:
• Continuing to work on an Inter-Municipal Agreement (IMA) with the Town of Caroline, which
will specify everything about the partnership, specifically with regards to the funding, placing
orders for equipment and material, paying for equipment, work with subcontractors and
paying subcontractors, and sending invoices and canceled checks to NYS for reimbursement
• Once the IMA is signed by both towns, we will move to signing the Grant Disbursement
Agreement (GDA) which allows us to begin to submit receipts and request reimbursement
• Permitting is the first stage of the MIP Project; There are 29 unique permits for MIP, and they
are moving faster than expected
• We continue to have weekly status calls on Tuesdays with the ConnectALL Office
We had a brief outage at two of our PoPs during the November 22nd storm; The storm knocked out
power to about 200,000 NYSEG customers across New York State, including in the Town of Dryden and
two of our PoPs; We plan to issue 40% credits to 35 of our customers (on their December bill) near the
Yellow Barn PoP who were without service for approximately 22 hours
We had some inventory issues due to the rapid growth between August 1st and October 1st
• Installations: Ran out of ONU’s on November 1st; Acquired more within 21 days, but this put a
delay in the installation process; Now have over 300 ONU’s on hand
• Construction: Ran out of 24-count fiber; More has been ordered, but this caused a 15-30+ day
delay in construction
• We are working on better inventory management going forward, as these products have
longer lead times
We are now able to serve 1,251 parcels (21.4% of the Town of Dryden)
We have 180 paying customers (+15 in November); We had 114 in-bound requests in November, 53 in
the green zone, 25 in the Town of Caroline (total to date = 40 in the Town of Caroline since August)
We have 50+ customers in the installation queue that are scheduled for December
Team Reports
Customer Base – Dave Makar for Amanda Anderson (absent from meeting)
• 15 new customers installed (lower number of installs due to the gap in installations)
• 180 total customers
Construction Permitting Updates – Ryan Garrison
• 23 Issued NYSDOT Permits
• DRY001 (Freeville Village), DRY002 (Dryden Village), DRY003 (Dryden Village), DRY004 (Etna),
and DRY005 (Caswell Road)– cable attached to poles
• DRY006 (Bone Plain Road) – electrical make-ready is in process
• DRY007 (State Rt. 38 North / West Dryden Road) – electrical make-ready is in process
• DRY008 (Peruville Road) – pending design approval by NYSEG
• DRY009 (Fall Creek Road / Ed Hill Road) – placing cable on poles
• DRY010 (North Road / State Rt. 13 North) – cable attached to poles
• DRY011 (Gulf Hill Road / Sweetland Road / Bradshaw Road) – has been sent back to NYSEG to
be approved for Verizon Recon
• DRY012 (State Rt. 366 / Dryden Road / Turkey Hill Road) – cable attached to poles
R Garrison showed a color-coded map of the permits and where they are on each one
MIP Pole Permitting Updates (As of December 1st) – Ryan Garrison
Slide lays out all the applications that have been submitted for MIP
• 29 total MIP applications
• 17 apps have been submitted to Avangrid
• 15 of the 17 apps have been submitted to Avangrid and Frontier
• 6 apps have been submitted to Avangrid Verizon
Address Availability Updates (As of December 1st) – Ryan Garrison
• Added 65 parcels in November (slower month, in rural areas)
• Total coverage: 1,252 parcels (1,416 households)
• Coverage = About 21.4% of the Town (23.4% of households)
• Significant increase in mileage by putting a lot of cable up
• Underground fiber has been installed, and splicing will begin the week of 12/9, on Highland
Drive, Hilton Road, and Goodrich Way
• Cable has been placed on 8 of 12 pole applications that will complete the north half of the
town
• Miscellaneous address activations in the Village of Dryden, South Street, E. Main Street, and
James Street
• Next Two Weeks:
o Underground construction to continue on Scenic Way, Chelsey Circle, Bear Circle, and
Hanford Drive
o Splicing and testing of aerial work on Caswell Road, Fall Creek Road, Ed Hill Road, Hile
School Road, Route 13, and Livermore Road
o Aerial cable installation on Route 38 and West Dryden Road
Installations – Tracy Monell
Number of installations completed this month: 17
Number of installations pending (as of December 1st): 50
Installation blockers: 1
• ONUs
• Drop Cables – Will be here next week, so this is no longer a blocker
• Conex – We now have another Conex from the Highway Department, so all equipment needed
for installations will be in one Conex, and everything needed for construction will be in the
other Conex; This solves the lack of storage issue
Finance – Capital Project – Dave Makar for Amanda Anderson
$624,614 due from the ARC Grant (still being worked on, but funds will be coming in)
$568,146.38 due from MIP (we must hit some project milestones to submit the reimbursement request
in Quarter 1 of 2025)
Finance – Operations – Dave Makar for Amanda Anderson
Accounts receivable is $371.50 as of 11/30/24 (less than 2% of customers who are not using our
electronic payment system)
No outage credits for November; For December there will be a credit issued for the 35 customers who
were out for 22 hours
D Lamb asked if there was a projected “break-even” month; D Makar answered that we are still aiming
for March 31st of 2025
Sales Operations – Tracy Monell
We worked with Syracuse Utilities, Clarity Connect, and Graybar to make sure we have inventory stock
to continue moving forward with the project
Multi-Use Development – working on getting landlord agreements with mobile home parks
throughout the Town
• Ithaca Estates – started installing customers at this location with 8 signups
• Pineridge – still working through necessary obstacles to complete this
• Lower Creek Park and Wood Road Park – had conversations with owner and we are trying to
coordinate schedules to meet
• Little Creek – landlord agreement has been signed; waiting until spring to proceed
• Mott Road – multiple conversations have been had with the owner, who is open and ready for
Dryden Fiber to serve his park, he just wants to meet for assurance
• Lake Street – met with owner, who is willing to sign the landlord agreement, but wants details
on how we will gain access to the buildings
• Library Street – waiting for landlord agreement to be signed by Board of Directors (4 tenants
have signed up for service)
We have 22 signed landlord agreements and 5 more that we are waiting for signatures on
We had 17 new installs and 50 are scheduled; 30 signups (in the green zone) have been contacted and
we are waiting for a response
Possible new development to be built in the spring; D Makar said for any new construction, we will be
putting together a utility easement for the developer; Once they sign off on that, it allows us to go in
with our name on the conduit, so when it’s time to put in the fiber, we are ready to go; The easement
stays with Dryden Fiber
Working on getting fiber to multiple apartments on Deibler Drive; Working with R Garrison to come
up with a way to get fiber to each unit
Met with representatives from George Junior Republic, and are working to figure out how to get the
fiber there
Customer Service – Dave Makar
• 159 total help desk calls
• 38 unrelated calls (this number should drop when we get the new Dryden Fiber phone
number)
• 51 install orders for the month of November
• 23 outage calls from the outage on November 22nd
• G Dobson suggested that we communicate with customers better about the Plume devices, as
each house is different and will have different requirements for how many Plume devices are
needed; He suggested updating the signup form to include the square footage of the home
Marketing (as of December 1st) – Dave Makar
• Under Contract = 180 (15 new)
• Requests in November = 115 (51 in the green zone)
• Requests Since 1/1/23 = 875
o Of this, 579 are not yet available
• Serviceable Live = 62% of those who have requested service are now live
• Website Visits = around 800 over the last 3 months
• Total Yard Signs Posted = 57+
• Tax Bill Introductory Letter = drafted and ready for Town Board approval
• Social Media Posts – about map expansion
• Dryden Fiber Phone Number = has been updated (607) 844-7800
• Truck Magnets – 3 provided to Syracuse Utilities
• Caroline Town Newsletter – mentioned Dryden Fiber
• Business Tier Postcard – waiting on phone number
Facilities and Grounds – Dave Makar
DPW Support During November 22nd Snowstorm
• Yellow Barn PoP (cabinet) lost power; DPW Installed a temporary generator on 11/23/24 and
returned four times to refuel the generator until NYSEG restored power
• Freeville Pop (cabinet), Pinckney Road PoP (cabinet), Dryden Central Office (hut) did not lose
power; No DPW support needed during the storm
Other DPW Support Projects in 2024
• Setup of Conex #2 in the DPW yard on East Main Street
o Cleaned out, electricity set-up, ready for equipment
• Managed electrical inspections and certifications of cabinets and Central Office
• Electrical repair during installation(s) when electric lines were damaged
Approval of Monthly Minutes – Dave Makar
The draft meeting minutes of September 6 and September 20 have been provided by C Byrnes, and
she requested their approval.
Motion: G Dobson made a motion to approve the meeting minutes of September 6 and September 20
Second: T Salerno
With no opposition, the meeting minutes of September 6, 2024, and September 20, 2024, were
approved.
Discussion
M Witmer started a conversation about the possible locations of the PoPs in the Town of Caroline
(Town Hall and Slaterville Fire Department); R Garrison added that 2 PoPs would be needed for the
Town of Caroline, as well as a Central Office (to allow Caroline to have a backup circuit that can
operate separately from Dryden in case of an outage)
Next Meeting – December 20, 2024, at 10:30am
The meeting adjourned at 12:10pm.
Respectfully submitted,
Cassie Byrnes
Confidential Secretary to the Town Supervisor
DRYDEN FIBER
MONTHLY REPORT
for NOVEMBER 2024
TOWN OF DRYDEN BROAD MEETING
DECEMBER 20TH, 2024
EXECUTIVE SUMMARY
▪The Municipal Infrastructure Program (MIP)Updates:
o Working on Inter-Municipal Agreement between Town of Dryden and Town of Caroline: Documenting and working through details of funding, placing
orders, invoicing, payments, reimbursements
o After IMA, we will move to signing the Grant Disbursement Agreement (GDA): A signed GDA allows us to begin to submit receipts and cancelled checks
(proof of payment) and request reimbursements from CAO
o Permitting (29 permits for MIP) is "moving faster than expected"
▪We had a brief outage at two of our pops during the November 22nd storm. This storm knocked out power to 200,000 NYSEG custom ers across NY
State including in the Town of Dryden and two of our POPs. We plan to issue 40% credits to 35 of our customers near the Yello w Barn pop who were
without service for approximately 22 hours.
o Discussion on Service Level Agreement for future 'weather related' or 'acts of god' type of events on the service with regard to credits.
▪We've had some inventory issues due to the rapid growth between August 1st and October 31st
o Installations: Delay in acquiring ONUs (Ciena) resulted in a 21 -day delay in installations: becoming difficult to acquire, being creative
o Construction: Weather related delays (electricians); Inventory challenge: ran out of 24 count fiber, more has been ordered, 1 5-30+ day delay in
construction
▪Request to Switch to Cogent from First Light to save money with a trusted national provider (Reducing monthly cost by $2,404)
▪We are now able to serve 1,251 parcels (21.4% of the Town of Dryden)
▪As of 12/19/24: We have 231 paying customers (+66 since Nov. 1st);We had 114 in-bound requests in November;53 were in the green zone; 25 in
Town of Caroline (total to date: 40 in Town of Caroline since August)
o 24 more scheduled for December; 14 more scheduled for January; 21 unscheduled = 231 + 24 + 14 + 21 = 290 total customers
o Monthly Run Rate: $15,255 -$2,404 (switch to Cogent) = $12,851 divided by $51.21 ave.Invoice = 251 customers is the breakeven; remainder of funds
each month can go to paying down construction debt.
MIP Grant Update and Tasks
▪Reimbursement Timing Update
o There are four (4) reimbursement events during the project: 12/31/24, 12/31/25, 10/31/26, 12/31/26. Each reimbursement reques t requires:
▪Completion of milestone tasks (as outlined in the GDA)
▪Purchasing, Receiving invoices, Paying invoices, and submitting both invoices and the corresponding cancelled checks to NY St ate
o Reimbursement requests will be managed through an online portal
▪As of 12/10/24, this portal is not yet operational. The Connect All Office believes it will be ready in the month of January 2025
▪Reimbursements will be reviewed by the Connect All Office and then submitted to Empire State Development and the Treasury Dep artment of the United
States for review and approval. Payments (we believe) will be approved by Treasurey and paid by Empire State Development
▪The January requests will be the first for the Connect All office (NY State) and CAO has warned us that we should expect paym ents for this first round to
take 150 -180 days from submission (5 -6 months). We're estimating sometime in June to August 2025 for the first reimbursement pay ment.
▪They believe future reimbursements would be closer to 90 days from submission
▪IMA Review and Approval Request
o The IMA is an Inter-Municipal Agreement between the Town of Dryden and Town of Caroline. It specifies the working relationship b etween the two
towns as we build Dryden Fiber with NY State funds into the Town of Caroline. This has been reviewed and is supported by the Town of
Caroline's board, the Town of Caroline's attorney, the Town of Dryden's broadband law firm (Phillips Lytle) and municipal att orney (Nathan
VanWhys), as well as New York State's Connect All office.
▪GDA Review and Approval Request
o The GDA is the Grant Disbursement Agreement between New York State's Connect All Office in conjunction with Empire State Development
(ESD) and the Town of Dryden. It outlines the details of the implementation and funding recovery by reimbursement of the June 2024 Municipal
Infrastructure Program $8.9M grant. It has been reviewed and is supported by the Town of Dryden's broadband law firm and the Town of Caroline.
Project Highlights
Project Name:Dryden Fiber Expansion
for Towns of Dryden and Caroline
Applicant and Partner(s):Town of
Dryden dba, Dryden Fiber and Town of
Caroline
Construction Miles (Fiber): 124.6
Total Locations Served:2,674
ConnectALL Grant Amount:$ 8,995,979.00
Local Contribution:$ 906,321.00
Total Project Investment: $9,902,300.00
Team Reports
▪Customer Base – Amanda, Town of Dryden Bookkeeper
▪Construction Permitting Updates – Hunt Engineering
▪Construction Implementation Updates – Hunt,Syracuse Utilities,Lightspeed
▪Installations – Clarity Connect, Netegrity, Gleamon
▪Sales Operations – Gleamon
▪Finance – Amanda,Town of Dryden Bookkeeper
▪Customer Service - Netegrity
▪Marketing – Exec. Dir. Dave Makar
▪Facilities and Grounds - Department of Public Works
Customer Base
As of December 1st, 2024 (billing date is 1st of month)
Speed Number of
subscriptions
Billed Monthly
Revenue
Net Change
from Prior
Month
Average
Monthly
Revenue
Residential
- Silver ($45)400 Mbps 138 $6,210 +10
- Gold ($75)700 Mbps 23 $1,725 +3
- Platinum ($90)1 Gbps 8 $720 +1
169 $8,655 +14 $51.21
Commercial
- Standard ($75)500 Mbps 7 $525 No Change
- Preferred ($150)1 Gbps 3 $450 +1
- Enhanced ($250)2 Gbps 1 $250 No Change
11 $1,225 $111.36
Total (ALL customers)180 $9,880
Construction Permitting Updates
As of December 1st, 2024▪DOT: Total Permits: 23
o 22 Issued Permits
o 1 Permits under review awaiting approval
o 0 Permits pending either drawings or survey
▪Utility Pole Permits: Status of the pole permitting including Electrical Make-Ready Construction. Attachments can
only be made when Electrical Make-Ready is complete and there is room in the communications space.
Application Status ECD Location
DRY001 Attached Complete Freeville (V)
DRY002 Attached Complete Dryden (V)
DRY003 Attached Complete Dryden (V)
DRY004 Attached Complete Etna Area, Ithaca Estates
DRY005 Attached Complete Caswell Rd.
DRY006 Elec make-ready in process.12/10/2024 Bone Plain Rd.
DRY007 Elec make-ready in process.12/20/2024 SR 38 North
DRY008 Pending design approval, would like to bid and award in December 1/30/2024 Peruville Rd
DRY009 Placing cable on poles.12/6/24 Fall Creek &Ed Hill Rd
DRY010 Attached Complete North Rd &SR 13 North
DRY011 Verizon Recon,We have asked Verizon to prioritize this app. 1/30/2024 Gulf Hill, Sweetland &Bradshaw Rd
DRY012 Attached Complete SR 366,Dryden Rd &Turkey Hill Rd
MIP Pole Permitting Updates
As of December 1st, 2024
App #Updates
DRY013_CAO-MIP Telco Design Input
DRY014_CAO-MIP Telco Design Input
DRY015_CAO-MIP Telco Design Input
DRY016_CAO-MIP Telco Design Input
DRY017_CAO-MIP Telco Design Input
DRY018_CAO-MIP MRB Sent
DRY019_CAO-MIP Telco Design Input
DRY020_CAO-MIP Awaiting Frontier Payment
DRY021_CAO-MIP In Design
DRY022_CAO-MIP MRP-Telco Recon Outstanding
DRY023_CAO-MIP Avangrid Design Input
CAR001_CAO-MIP Frontier/Verizon Recon
CAR002_CAO-MIP Avangrid Design Input
CAR003_CAO-MIP Awaiting Frontier Payment
CAR004_CAO-MIP Submitted to Avangrid
CAR005_CAO-MIP Awaiting Frontier Payment
CAR006_CAO-MIP Application Creation
CAR007_CAO-MIP Avangrid Design Input
CAR008_CAO-MIP Awaiting Frontier Payment
CAR009_CAO-MIP Awaiting Frontier Payment
CAR010_CAO-MIP In Design
CAR011_CAO-MIP In Design
CAR012_CAO-MIP In Design
CAR013_CAO-MIP In Design
CAR014_CAO-MIP In Design
CAR015_CAO-MIP In Design
CAR016_CAO-MIP In Design
CAR017_CAO-MIP In Design
CAR018_CAO-MIP In Design
Application Breakdown
•There are 29 total MIP applications
•17 apps have been submitted to Avangrid
•15 of the 17 apps have been submitted to
Avangrid and Frontier
•6 apps have been submitted to Avangrid
Verizon
Construction Permitting Updates
As of December 1st, 2024
App #Status Location
DRY004 Complete Etna Area, Ithaca Estates
DRY005 Complete Caswell Road
DRY006 Telco Make-Ready Bone Plain Rd.
DRY007 Telco Make-Ready State Route 38 North
DRY008 Verizon Review Peruville Rd.
DRY009 Complete Fall Creek / Ed Hill Rd.
DRY010 Complete North Rd &SR 13 North
DRY011A EMR Bidding Gulf Hill, Sweetland &
Bradshaw Rd.
DRY011B EMR Bidding Etna Road / Hanshaw Rd.
DRY012 Complete SR 366 is done, Dryden Rd. &
Turkey Hill RD are not yet
complete
In Construction = Dryden Fiber finishing work.
Telco Make-Ready = Spectrum or Verizon moving their cable.
EMR Bidding = Review from Telco complete, bidding underway or imminent.
NYSEG Review = Utility is reviewing bid cost.
Verizon Review = Verizon split applications between tax zones and is reviewing and will
approval.
Items of Note:
1.Highland/Hilton/Goodrich underground fiber has been installed and splicing will begin the week of 12/9/2024.
2.Cable has been placed on 8 of 12 pole applications that will complete the north half of the Town.
3.Misc. Address activations in the Village of Dryden, South St and E. Main/James St.
Next Two Weeks
1.Underground construction will continue on Scenic Way, Chelsey Cir, Bear Cir.and Hanford Dr.
2.Splicing & Testing of aerial work on Caswell Road, Fall Creek Rd, Ed Hill Rd, Hile School Rd, Rt 13 and Livermore Rd.
3.Aerial cable installation on Rt. #8 and W. Dryden Rd.
Address Availability Updates
As of December 1st, 2024
Coverage Parcels Households
New (November 1, 2024)+65 +65 (75 MHP Units not included)
Total w/ coverage 1,252 1,416
Total 5,839 6,036
Coverage %21.4% (+1.4%)23.4% (+1.4%)
New Fiber Aerial Underground
New (November 1, 2024)+12.75 miles +.5 mile
Total 39.25 miles 26.5 miles
Construction Update
Route Name Status ECD App #Notes
Village Buildout
Village of Dryden Underground*80% complete, two sub-divisions
remaining.
12/20/2024 Underground Hilton/Goodrich and Lee Rd pathway and fiber
is installed, not spliced. Delay due to inventory
issues.
Phase 2 Expansion
Lower Creek Rd. / Etna Square / Ithaca Estates 75% Complete 12/14/2024 DRY004 Cable is installed and 75% has been spliced.
Wood Rd and Upper Creek are not yet
spliced. Delay due to inventory issues.
Caswell Rd 90% Complete 12/13/2024 DRY005 EMR Complete on DRY005, cable has been
attached to all poles with a small underground
section scheduled for first week in November.
Permit change from overhead to underground
resulted in a delay.
North Rd, SR 13N, Gulf Hill Rd, E. Malloryville Rd.,
Dutcher Hill Rd, Fall Creek Rd (Partial)
80% Complete 12/20/2024 DRY010 Cable has been placed and a majority is
spliced and activated. SR13N, Lower Dutcher
Rd and Livermore Rd still need to be spliced.
W. Dryden Rd & SR 38 North Electrical Make -Ready / Telco 12/27/2024 DRY007 EMR is 90% complete, TELCO make-ready
was delayed by snowstorm.
Bone Plain Rd, North Wood Rd, Sheldon Rd.Elec Make-Ready 1/14/2024 DRY006 Electrical make-ready was delayed by the
snowstorm.
Fall Creek Rd/ Ed Hill Rd/W. Malloryville Rd, Morris
Rd
Elec Make-Ready 12/14/2024 DRY009 Electrical make-ready was completed
11/15/24, cabling began 11/18 and will be
complete 12/6, splicing planned for the week
of 12/9.
Gulf Hill Rd, Sweetland Rd, SR 13N (Partial)Telco Design 2/1/2024 DRY011 App in Verizon's review.
Dryden Rd, Turkey Hill Rd Telco Make -Ready 1/31/2024 DRY012 EMR Complete on DRY012, splicing and
activation of Rt 366 is complete. Dryden Rd
and Turkey Hill are still in make-ready
construction.
Multi-Dwelling Units and Mobile Home Parks
Location Name/Address Village/Hamlet Type
Owner
Agreement Status
1062 Dryden Rd Etna MDU Yes Syracuse Utilities will provide a pathway to an existing conduit system
on the property. Clarity will run a single drop to each building and
terminate to a NID. Clarity will also terminate and test the Cat5e cabling
to the individual units. The Ciena team is working on specifying the
electronics needed to uplink via fiber and provide service via Ethernet.
14 Lake Street Dryden MDU Yes The existing communication services originate at the pole in front of 12
Lake St and enter the property underground. There appears to be a
mechanical space at the end of each building where gas meter and
exhaust vents were observed. There is a sidewalk in between the pole
and mechanical space, we recommend the mechanical space/utility
entrance be evaluated, a wall penetration at ground level may be an
acceptable solution if the mechanical space provides a pathway to the
individual units.
Ithaca Estates Varna MHP Yes Lightspeed will finish this location early next week.
Mott Road Dryden MHP No Underground, not started.
Little Creek MHC Dryden MHP Yes In construction, part of DRY010, ready for Dryden Fiber’s construction
on 11/11/24.
1061 Dryden Rd Varna MDU The developer already had a relationship with Empire and selected
Empire as their provider. Empire will be using FirstLight (sister
company) with cable on Rt. 366 / Dryden Road in front of property.
Installations
As of December 1st, 2024 (billing date is 1st of month)
▪November Install Summary
o Number of installations completed this month: 17
o Number of installations pending (as of December 1st): 50
o Installation blockers / questions:
▪ONUs
▪Drop cables
▪Drop cables may be an issue
▪Connex
Finance – Capital Project
As of November 30, 2024
Balance Sheet as of 11/30/2024 2024 Year to
Date
Total Project to
Date Project Budget
Assets
- Cash -0-Inflows 125,466.36 1,511,393.49
- Due from Grants 624,614.00 Expenses
- Due from MIP 568,146.38 Professional Fees 524,636.09 982,646.91
Total Assets 1,192,760.38 Incidental Const. Exp 5,451.26 71,742.36
Liabilities and Equity Equipment
Purchases
333,390.90 2,214,776.33
- Due To Town
General Fund
1,221,256.37 Subcontractor Costs 1,543,792.07 3,966,378.33
- Bond Anticipation
Note
5,840,000.00 Pole and Permit Cost 974,095.65 1,545,062.05
Equity -5,868,495.99 Interest Payment 146,840.97 168,641.73
Total 1,192,760.38 Total Expenses 3,528,206.94 8,949,247.71 14,535,281.00
Budget Remaining 5,586,033.29 38%
Finance -Operations
As of November 30, 2024
Nov 2024 Year to Date
Residential 7,845.00 32,944.50
Balances as of 11/30/24 Commercial 1,150.00 8,935.00
Accounts Receivable 371.50 Misc Fees 665.00 3,070.00
Accounts Payable (est)15,560.00 Outage Credit -1,242.50
Total Revenue 9,660.00 43,707.00
Expenses
Parcels Serviceable 10/31 1,054 Credit Card Fees 299.39 1,990.94
+ New Parcels added in Nov 212 Billing Program -2,320.92
Total Parcels available 11/30 1,266 Utilites 5,896.61 80,340.89
*does not include MDUs Subscriptions 8,858.22 91,206.71
Total Addresses Served by 11/30 180 Insurance/Misc fees 201.24 2,864.02
Total Expenses 15,255.46 178,723.48
Profit/Deficit -5,595.46 -135,016.48
Sales Operations
As of December 1, 2024 (billing date is 1st of month)
▪Worked with Syracuse Utilities and Clarity Connect and Graybar to make sure we have inventory stock to continue moving forwar d with the
project
▪Multi-Use Development –working on getting agreements with Mobile home parks throughout the town
•Ithaca Estates (was Congers) - We have started installing customers at this location with 8 signups
•1062 Dryden Road (Pineridge / Wawak) - Still working through all the necessary obstacles to complete this
•Lower Creek Park (Etna); Wood Rd Park (Wood Road, Etna) Owner is Karel Westerling Had conversation with him and we are trying to coordinate
schedules to meet
•Little Creek Manufactured Home Community – North Rd./Village of Dryden These folks have signed an agreement But we will need to wait til spring to
proceed
•Mott Road – Have had multiple conversations with the owner Reggie Blomfield -Brown He is open and ready to have us serve his Park. Ju st wants to
meet for assurance.
•12, 14, 16 Lake St - Met with owner Mark Goldfarb he is willing to sign off but wants details on how we will gain access. Met w ith Eric Clark from the
management organization regard ing this location as well as a couple of others Ryan has a plan and he will meet with Tracy to explore options
•8 Library St - 4 tenants waiting for approval from the landlord to have service. Agreement was sent but it is a board of directo rs
▪Renters – We now have 22 signed agreements and 5 more that have been approved and we are waiting for return
▪Prospects - We had 17 new installs and 50 scheduled. Also 30 signups that have been contacted and we are waiting for a response
▪Have been working with Paul Simonet on a project to expand and extend Wellsley Dr to the south and east
▪Met with Tony Palumbo, the owner of the apartments on Deibler Dr
▪Met with Phil Yeager and Alex Perkins from George Junior Republic to assess getting them connected
Customer Service
As of December 1st, 2024 (billing date is 1st of month)
Helpdesk Call Report November 2024
•Bandwidth Complaint (Speed Concerns)
•2
•Billing Related Call
•8
•Downed Drop (Damaged Service Line)
•2
•Email (Calls related to email difficulties)
•0
•No Connectivity
•7
•ONT / Power Cycle (Calls related to the
ONT where unplugging or rebooting
equipment was necessary)
•0
•Other / Unrelated (Calls looking for
unrelated departments or information)
•38
•Outage
•23
•Install Orders / Create Service
•51
•Router Issue
•4
•PC / Laptop Issue
•0
•Sporadic Connection
•0
•Streaming Related Issue
•0
•User Error / Education
•22
•Wireless
•2
Sum: 159
Note:
Install Orders denote an
incoming install scheduling
request – not a completed install
One caller can generate
numerous tickets for a single
issue (i.e. calls in 5x for same
problem)
Support@drydenfiber.com
607-391-3500 (direct support
number)
User Error / Education:
User Error / Education:
Service inquiry (non-green)
Hardware Q's
Range Extenders
Marketing
As of October 1st, 2024 (billing date is 1st of month)
9/1/23 12/1/23 3/1/24 6/1/24 7/1/24 8/1/24 9/1/24 10/1/24 11/1/24 12/1/24
Under Contract 22 28 (+6)
Sept-
Nov
32 (+4)
Dec-Feb
44 (+12)
Mar-May
54 (+10)
June
66 (+12)
July
91 (+25)
August
126
(+35)
Sept.
165
(+39)
Oct.
180
(+15)
Nov.
Requests
(since 1/1/23)
174
(+11)
274
(+100)
363
(+89)
429
(+66)
494 (+65)552
(+58)
638
(+86)
681
(+43)
760
(+79)
875
(+115)
Available 38 44**TBD 87 110 (+23)137 (+27)172 (+35)197 (+25)241 (+44)292 (+51)
Not Available 136 226 TBD 342 384 415 466 484 515 579
Serviceable
Live
76.3%72%TBD 51%
(44/87)
49%
(54/110)
48%
(66/137)
53%
(91/172)
64%
(126/197)
68%
(165/241)
62%
180/292
Website Visits 8/25-9/7 11/17-11/30 2/1-2/29 5/1-5/31 6/1-30 7/1-31 8/1-31 9/1-30 10/1-31 11/1-30
Users 226 140 392 516 820 935 661 713 808 801
New Users 211 115 346 471 755 868 567 619 727 707
Sessions 324 194 617 739 1221 1373 1104 1110 1424 1281
Engagement
(secs.)
0m 46s 42s 1m 30s 58 s 1m 14 s 1m
3 s
1m 13s 1m 10s 1m 25s 1 m 21s
▪Total Yard Signs posted: 57+
▪Tax Bill Introductory Letter drafted, ready for Town Board approval
▪Social Media Posts about Map Expansion
▪Phone Number - 607-844-7800
▪Truck Magnets (3) provided to Syracuse Utilities (aerial and underground
crews)
▪Caroline Newsletter
▪Business Tier
o Postcard – just waiting on phone number
Marketing
As of December 1st, 2024
Support During November 22nd Snowstorm
▪Yellow Barn POP (cabinet): Installed temporary generator on 11.23.24;
returned four times to refuel generator until NYSEG restored power
▪Freeville POP (cabinet), Pinckney Road POP (cabinet), Dryden Central
Office (hut) - No DPW support needed during storm
Other DPW Support Projects 2024
▪Setup of Conex #2 in the DPW Yard on East Main Street
o Cleaned out, electricity setup, ready for equipment
▪Electrical Inspections and certifications of cabinets and CO
▪Electrical repair during installation(s) when electric lines were damaged
Facilities and Grounds
As of December 1st, 2024
Meeting Schedule
▪Dryden Fiber Public Broadband Committee – Public reporting on project
o 1st and 3rd Friday morning, 10:30am-11:30am (except July and August, 2nd and 4th
Friday morning)
▪Dryden Fiber Operations Team Meeting – Construction and Install Collaboration
o Every other Wednesday, 10am-11:15am
▪Dryden Fiber MIP Status Call – Meet with Connect All Office to stay on track
o Every Tuesday, 1pm-1:45pm
▪Dryden Fiber MIP Steering Committee – Implementation of the Grant
o Monthly (Town of Dryden, Town of Caroline)
▪Dryden Fiber Policy Committee – Advise and Recommend on Policy
o Monthly
Item Description Quantity
on hand
(12/1/24)
Re-order
Threshold
Lead
Time
(weeks)
Notes
Ciena ONU's Ciena devices needed for each customer
at their home
300 50 6 We are installing 50 per
month. Growth plan has
us reaching 75 per month
NITs NITs needed for each customer at their
home
XXX XXX X See above for installs per
month
Plume Devices Optional Wifi Routers for each customer 100 35 X See above, note: 75% of
customers take a plume
device
Drop Cables (25ft-199ft)Used by installation team from MST/MSP
to home.
50 25 2 See above for installs per
month
Drop Cables (200ft+)Used by installation team from MST/MSP
to home.
50 25 4 See above for installs per
month