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HomeMy WebLinkAboutWindows - ErieBuilding choice into every view. 1500Vinyl Collection M ULTI FAM I LY 1500Vinyl CollectionCollection1500CollectionVinylVinyl NEW CONSTRUCTION EAST to Outperform 1 9 4 3 – 2 0 1 3 Single Hung Windows 1500 Single Hung WindowsWhether you’re building a single townhome or an entire apartment complex, you expect a lot from your windows. Quality. Performance. Value. A company you can count on. Our new 1500 vinyl windows offer all that and more. Including a full range of options to meet your every need.Upgrade your view• High performance in a builder’s window• Traditional or contemporary frame design• SDL or GBG grilles• Forced Entry Resistant Locks• Sizes to meet your need • Egress size: 3050SH, 4040SL • Limited Lifetime Warranty1500 VINYL COLLECTION Building choice into every view.WindowHighlightss W ARRANTY sGLASS20 YEAR 0YYEEAOptional H-LC 50 Upgrade RRANH-LCLearn more about our easy install features. 1500VinylCollection.comJamb Alignment ClipsAligns and holds frame in place during installation; enables one person to center smaller windows. Removable Meeting RailPatent pending meeting rail anchor makes removing rail simple; ideal for drywall applications. Recessed Tilt-latchLow profile design features a patent pending barrel tilt latch that locks under load. Interlocking Sashes Sashes lock tightly together to help keep out intruders and inclement weather.Forced Entry Resistant LocksEnhanced security locks meet tough AAMA forced entry requirements. ADA auto-lock option available. • Alignment clips• Integral mull• Removable meeting rail• Double utility trim• Integral J-channel or flange• Drywall return• Accessory grooves• Protective construction filmfor a quick, correct fiteasyinstallBrickmould Beveled FlatWindowAnatomyFrameOptionsledFlatomyMulti-chamber construction with fusion-welded sash and frame7/8” or 1” dual or triple pane insulated glass with Warm Edge spacer saves energySloped sill drains water away from home exteriorIntegral J-channel for simple, secure siding installation (optional double utility trim)Color optionsGrille typesGBG Grilles SDL Grilles3/4” Flat, 5/8” or 1” Sculptured *Also available with no grilles.WhiteBrickmouldBeigeBeveledClayFlat7/8” or 1-1/4” SDL with Shadow BarLow-E with ArgonLow-ETriple- GlazedGlass optionsCompare U-Factor ratings.HP2Max .27 Two lites of Low-E with two chambers of argon. 7/8” HP3Max .25 Two lites of Low-E, two chambers of argon, one lite of Interior Surface Low-E. 1” HP3Max .22 Two lites of Low-E, two chambers of argon, one lite of Interior Surface Low-E.HP .32 One lite of Low-E with argon. HPSC .31 One lite of solar cooling Low-E with argon. HP2+ .27One lite of Low-E and one lite of Interior Surface Low-E with argon.Low-E .35One lite of Low-E. Low-ESC .35One lite of solar cooling Low-E. Low-E2+ .30One lite of Low-E and one lite of Interior Surface Low-E.Values reflect units tested with 7/8” IGU, 3mm glass, no grilles, reinforced lock and keeper rails. SKU# 3751101101146Ply Gem, the Ply Gem logo, the “Building Products. Building Success.” slogan, Ply Gem Windows and the Ply Gem Windows logo are trademarks of Ply Gem Industries, Inc. ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency. ©2013 Ply Gem Industries, Inc. 0113_PMG_R_AEngineered to Outperform Scan with your smartphone for performance data, window sizes, CAD drawings and more. 1500VinylCollection.com FLORIDA APPROVED FL16103 For a list of Ply Gem’s Florida approved products visit floridabuilding.org. F L ORID A APPROVE D FRAME 3 1/2” dual wall Brickmould frame depth 2 7/8” Beveled frame depth 1 3/8” Integral Nail Fin Set Back Optional 1/2” flush flange for block installs Optional 3 1/2” flat casing Optional double utility trim Custom and Traditional sizing Integral J-pocket Interior/exterior accessory groove Sloped sill SASH Interior glazed top glass Exterior glazed bottom glass Interlock sash with dual pile weatherstripping Inverted block & tackle or constant force coil balance Recessed tilt-latch locks under load Dual lift rails for easy operation Easy to remove meeting rail Half Screens (shipped separately or installed) GLASS Double: Low-E, Low-ESC, Low-E2, Low-E2+, HP, HPSC, HP2, HP2+ Triple: Low-E2+MAX, Low-E3+MAX, HP2+MAX, HP3MAX Optional Warm Edge+ spacers Configurable STC values Impact, tempered, obscure and rain options EZ Clean option GRILLES GBG (Grilles Between Glass) ¾” Flat, 5/8” or 1” Sculptured SDL (Simulated Divided Light) 7/8” or 1¼” with Shadow Bar Colonial, Plaza, Prairie, Diamond, Gothic patterns available LOCKS Standard Forced Entry Resistant cam lock Self-latching auto-lock option ADA auto-lock option PERFORMANCE CERTIFICATIONS WindowSpecs SKU#plygem.comPart of The Designed Exterior ™ by Ply Gem WINDOWSSIDING + ACCESSORIES FENCE + RAILSTONE VENEER 1 9 4 3 – 2 0 1 3 Y E A R S Air, Water and Structural Perfomance 1500 Single Hung Vinyl Collection NAFS Product Performance Data Chart AAMA/WDMA/CSA 101/I.S.2/A440-11 (NAFS-05, -08) Unit Size in inches overall rating Air Infiltration/Exfiltration (scfm/ft2) Water Pressure (psf) Structural pressure (psf) AAMA 1701.2 Wind Zone 44 x 77.125 H-LC25 0.13 0.11 3.76 +25/-25 WZ I 40 x 72 H-LC25 0.13 0.11 3.76 +35/-35 WZ II 36 x 60 H-LC25 0.13 0.11 3.76 +45/-45 WZ III 44 x 77.125 H-LC35 0.13 0.11 5.43 +40/-40 WZ III 36 x 74 H-LC50 0.13 0.11 7.52 +50/-50 WZ III 36 x 60 H-LC50 0.13 0.11 7.52 +55/-55 WZ III “48 x 96 (7-0 sash)"H-R20 0.16 0.06 3.76 +20/-25 WZ I “48 x 96 (7-0 sash)"H-R25 0.16 0.06 3.76 +25/-30 WZ I 48 x 96 H-LC30 0.11 0.06 7.52 +30/-35 WZ I 44 x 77.125 H-LC40 0.11 0.05 7.52 +40/-40 WZ III 40 x 72 H-LC50 0.11 0.05 7.52 +50/-50 WZ III 53 x 77.125 H-LC25 0.28 0.19 3.76 +25/-30 WZ I 38 x 77.125 H-LC50 0.11 0.05 7.52 +50/-60 NA All window sizes listed meet AAMA 1704 egress requirements except 38” x 77.125”. For more information, call 888-9PLYGEM. Age Group ___ under 30 ___30-40 ___41-50 ___51-65 ___over 65Marital Status___Single ___Married ___Divorced ___Widowed Age of Home___Less than 5 years ___5-10 years ___11-20 years ___21-34 years ___35-50 years ___over 50 years Purchase Information___First window purchase ___Purchased windows before___First purchase from this company ___Purchased from this company beforeType of Product PurchasedWindows: ___Double-Hung ___Casement ___Slider ___Bay ___Bow ___Garden ___Other__________ Patio Door: ___Sliding Patio Door ___Hinged Patio DoorNumber of Windows Purchased___One ___Partial House ___Entire HouseHow did you hear about your Ply Gem window dealer?___Referral ___Newspaper ___Radio ___TV ___Yellow Pages ___Remodeling Contractor ___Trade Show ___Other _____________Why did you decide on Ply Gem windows? (Check all that apply) ___Appearance ___Thermal Efficiency ___Price ___Reputation ___Ease of Operation ___Other__________If you are replacing windows, why are you doing it now? (Check all that apply) How old are the windows you are replacing?______________Drafty ___Water Leaks ___Appearance ___Poor Operation ___Other__________ Ply Gem Windows Replacement Vinyl Windows and Patio Doors Lifetime Limited Warranty Premium, Pro and Contractor Series We at Ply Gem Windows are confident that you will enjoy your experience with Ply Gem windows and patio doors. It is important for you to know that Ply Gem Windows supports its products and that, as a consumer-purchaser, Ply Gem will respond to notice from you regarding any product concerns according to the terms set forth below. The Ply Gem Windows Lifetime Limited Warranty Promise: For as long as you own and reside in your single-family home into which Ply Gem windows or patio doors were initially installed (“Lifetime”), upon notice from you as required herein, Ply Gem Windows will, at no charge to you, provide components needed to correct any of the following conditions if it is directly caused by a defect in the product as manufactured as determined by Ply Gem Windows [and has resulted in a significant impairment in operation and usage]: A. Vinyl Components: Chipping, cracking, peeling, pitting, blistering and corrosion, under normal use and proper care. Replacement vinyl components may vary slightly in color or gloss in comparison to the original vinyl components and Ply Gem Windows shall not be responsible or liable as a result of such variance. B. Insulating Glass Unit (IGU): Condensation on the inner glass surfaces due to a failure of the IGU seal. Condensation on any external glass or frame surfaces is due to relative humidity, shall not constitute a defective product condition and is not covered by this warranty. Ply Gem Windows makes no warranty and will have no responsibility with respect to: an IGU with any post-manufacture film or coating applied; deflection in glass surface due to temperature or barometric pressure; the level of fill or retention of gas in a particular gas-filled IGU; or any installation over 6,000 feet above sea level unless a factory installed capillary tube is properly utilized. Any IGU having a capillary tube will not be gas filled. An IGU having specialized glazing products (such as laminated, blinds and shades, V-grooved, and decorative glass) or custom glass options not within Ply Gem Windows’ literature at time of order are warranted only for period of ten (10) years from the original date of manufacture. C. Glass Quality and Breakage: Glass stress cracks, scratches, and spots for two (2) years from date of manufacture. Glass imperfections shall not be covered unless they exceed the allowable level specified by ASTM C1036 or ASTM C1048 whichever is applicable. D. Hardware and Insect Screens: Failure or breakage of locks, balances and handle sets under normal usage. Failure by deterioration of insect screens or frame. Loss of function of stainless hardware in a corrosive environment within ten (10) years of date of installation is covered. Ply Gem Windows’ obligation with respect to insect screens is limited to providing screen material. Insect screens are intended to impede intrusion by insects and are not intended to keep persons or animals in or out. Ply Gem Windows makes no warranty that insect screens will keep persons or animals in or out and shall have no responsibility for any damages or injuries arising or resulting from a failure of insect screens to keep persons or animals in or out. Labor: Ply Gem Windows may provide, at its discretion, Skilled Labor necessary for repair or replacement of affected components for a period of two (2) years from date of product installation. Skilled Labor includes only work in which specialized product knowledge or methods are required to complete a repair and does not include any repair, refinishing or refurbishment of materials beyond the affected Ply Gem Windows component. Single-Family Home: The warranty for Ply Gem Windows’ replacement windows and patio doors in a single-family home application is made solely to the original consumer-purchaser of Ply Gem Windows’ replacement window or patio door products who both owns and resides in the single-family home into which they are initially installed and it shall continue for such time as both that ownership and residence are maintained (“Owner”). If the Owner sells or otherwise transfers the home before 25 years has elapsed after the date of product installation, Ply Gem will automatically extend full coverage under this warranty to the first subsequent owner, and any later owners, until the 25th anniversary of the product installation. Multi-Family/Commercial: The warranty for Ply Gem Windows’ replacement windows and patio doors products in a multi-family, non-owner occupied or commercial application (such as condominiums, rental properties, apartments, office buildings, schools, churches, government buildings, etc.) is solely to the owner of the property at the time they are initially installed and shall continue for a period ten (10) years from the date of product manufacture. The multi-family commercial warranty is non-assignable and is not subject to voluntary or involuntary transfer and is subject to the warranty limitations herein. Registration: Owner must complete and submit the attached warranty registration card within ninety (90) days of the date of product installation. Notice of Claim: Owner must individually provide written notice under this warranty within thirty (30) days of product failure to: Ply Gem Windows Warranty Registration Data Center P.O. Box 787 Wexford, PA 15090-0787 Each of Owner’s names, property identification, proof of status as Owner, proof of purchase, date and place of purchase, date of installation, a description of the product and a description of the issue must be included. PLY GEM WINDOWS SHALL HAVE NO OBLIGATION WHATSOEVER WITHOUT PROPER NOTICE FROM OWNER AND AN OPPORTUNITY TO RESPOND. Upon proper notice, Ply Gem Windows shall be afforded the opportunity to inspect or take other action necessary to formulate a response. Owner agrees to pay a fee for the costs of an inspection which reveals that no action is called for under this warranty. If action is required, Ply gem Windows shall have the sole discretion to either provide replacement components or perform a component repair. In no event shall Ply Gem Windows be liable for the costs of repair not provided by Ply Gem Windows or any shipping costs. Limitations on Scope of Warranty: Ply Gem Windows shall have no obligation to address any condition not directly caused by a defect in its product as manufactured. Any Ply Gem Windows’ obligation is contingent upon proper installation per manufacturer’s instruction and good building practice, normal product use, maintenance and proper care by Owner. Products that have been altered, modified or subjected to unauthorized repair, including, but not limited to, products to which films have been applied, products to which paint has been applied or products to which non-standard parts have been added, shall be deemed outside of this warranty and Ply Gem Windows shall have no obligation with respect to them. None of the above warranties cover normal wear or conditions caused by: aging; normal deterioration; accident; misuse; abuse (including contact with corrosive or abrasive products); neglect; mishandling; vandalism; lack of maintenance; improper care; improper or harmful cleaning; acts of God; acts of nature; fire; pollutants in the atmosphere; ripped, torn, punctured or creased screens from any cause whatsoever; or any other cause or damage beyond the control of Ply Gem Windows. Vinyl typically maintains its manufactured color closely as it ages; however, atmospheric pollution and residues deposited on the windows can cause discoloration, and color variance may occur due to exposure to ultraviolet light and atmospheric conditions. Periodic cleaning of the vinyl surfaces with a mild soap or detergent will help prolong the original color and help protect against excessive color change. Caulking is sometimes used to seal the frames or trim packages from water and/or air penetration. Caulking is not considered part of the product and is not covered under this warranty. Caulking is considered a maintenance responsibility of the homeowner. Ply Gem Windows does not warrant any installation or any defects attributable to installation. Ply Gem Windows reserves the right to discontinue or make changes in any of its products, including color changes. In the event the products covered by these warranties are not available, Ply Gem Windows reserves the right to substitute a product or component that, in Ply Gem Windows’ sole discretion, is of substantially equal quality or price and shall not be liable as a result of any difference. No dealer or distributor is authorized to change or add to this warranty. Proof of purchase and ownership must be supplied for all warranty claims. Owner agrees that no action or inaction of Ply Gem Windows shall constitute a waiver. Important Owner Information: EXCLUSIVE REMEDY: THIS WARRANTY IS THE EXCLUSIVE OWNER REMEDY. IT SHALL OPERATE IN LIEU OF ALL OTHER REMEDIES WARRANTIES OR CLAIMS IRRESPECTIVE OF SOURCE AND PLY GEM WINDOWS’ NEGLIGENCE. LIMITATION OF REMEDIES: IN NO EVENT SHALL PLY GEM WINDOWS BE LIABLE FOR ANY LOSS OF USE, LOST PROFIT, DIMINUTION IN VALUE, INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGE OF ANY KIND. UNDER NO CIRCUMSTANCE SHALL PLY GEM WINDOWS BE LIABLE FOR AN AMOUNT EXCEEDING THE PURCHASE PRICE OF THE AFFECTED COMPONENT. ADDITIONAL DISCLAIMER: THIS IS THE SOLE WARRANTY FOR PLY GEM WINDOWS’ WINDOW AND DOOR PRODUCTS IN A SINGLE-FAMILY HOME INSTALLATION. ALL OTHER WARRANTIES, INCLUDING OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE DISCLAIMED AND EXCLUDED. COURSE OF DEALINGS, CUSTOM AND USAGE, STATEMENTS, LABELS, ADVERTISING AND PRODUCT REPRESENTATIONS OF ANY KIND SHALL NOT EXPAND THE SCOPE OF THIS WARRANTY. Where these limitations are prohibited or otherwise altered by mandatory legal provisions, the warranty shall remain effective to the full extent of the law. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. OWNER AGREES THAT ANY OBLIGATION OF PLY GEM WINDOWS WITH RESPECT TO ITS PRODUCTS IS CONTINGENT UPON NOTICE AS DEFINED HEREIN AND PLY GEM WINDOWS’ OPPORTUNITY TO RESPOND. Product Ratings: Ply Gem Windows’ products are often designed and tested in accordance with required standard procedures established by industry association such as the American Architectural manufacturer’s Association (AAMA) and the national fenestration Rating Council (NFRC). These measure performance of sample products in a laboratory-type setting. To pursue consistency Ply Gem Windows manufactures its products for sale utilizing the same methods and materials as in fabrication of a product for testing. All product components and manufacturing processes, however, involve an inherent range of tolerance. These and other factors can result in some variance among individual product performance. Effective: March 1, 2010 1 2 3 4 Number of People in Household ___1 ___2 ___3-5 ____ over 5 Household Income (in thousands) ___under $20 ___$20 - $40 ___$41- $60 ___$61 - $80 ___$81 - $100 ___$101-140 ___over $140Please fill out the following information. This information will be used in a market research capacity only and will not be sold or given to anyone else.Please enclose this section in an envelope and mail to: Ply Gem Windows Warranty Registration Data Center, P.O. Box 787, Wexford, PA 15090-0787 CARE & MAINTENANCE Keep your windows looking and working greatWINDOWSSIDING+ACCESSORIES FENCE + RAILSTONE VENEER ©2012 Ply Gem Industries, Inc. PGW-WGLCMV-0212-IH-PMG-REV.A SKU#3751101101144 It’s more than a window. It’s a whole new point of view. At Ply Gem Windows, we believe you should have access to all the top quality styles and brands you need to bring your vision to life. That’s why we are committed to providing you with more features, more looks and more options. From smart, sustainable features to custom shapes, we’ll help you fi nd a look you’ll love and a look that will match your home. And, because we’re part of the Ply Gem family, you’ll always have access to leading brands. Windows, doors, siding and accessories, stone veneer, fence and rail, rainware, shutters and designer accents, we have something for every project. Realize your vision today with Ply Gem Windows. www.plygemwindows.com CARE AND CLEANING OF VINYL WINDOWS (Single Hung, Double Hung, Casement and Sliding Windows) Congratulations on your selection of windows from Ply Gem Windows... the most advanced replacement windows available in today’s market. These windows are engineered to seal out water and air, and provide maximum energy efficiency for your home. Cleaning windows has never been easier. The upper and lower sashes tilt inward so all glass may be cleaned from inside your house. The material used in your windows is vinyl, which will not rot, peel or swell, regardless of the weather conditions. CARE OF VINYL The natural lubricating ability of vinyl prevents dirt, grease or stains from penetrating the surface. But, as with any window, abrasives can dull the finish. Simply use soap and water or a cream wax cleaner or polish for every day cleaning. Other cleaners including turpentine or denatured alcohol are also acceptable. For stubborn spots, a non-abrasive household cleanser is best. Slight scratches can be polished out with a small amount of scouring powder. Finish off with cream wax or polish. CARE OF SCREENS Because our screens are made of the best materials available, your screen never has to be removed unless desired. Your screens can be sprayed with water or vacuumed clean. DOUBLE HUNG WINDOWS You may clean your windows with soap and water or any common glass cleaning agent. The same recommendation applies if you have windows with Advanced Easy Clean Glass. Exposed to these conditions, the exterior surface of the glass can radiate heat away to the night sky such that the glass temperature falls below the dew point of ambient air. When this occurs, moisture from the air condenses on the glass surface. Only when the glass temperature rises above the dew point, will the condensation evaporate back into the air. Dew formation on grass, car hoods and roofs, building roofs and walls, is common and accepted as a fact of nature. The presence of moisture indicates that the specific set of atmospheric conditions exist and that the insulating glass is indeed doing its job — that of insulating the building from the environment. In this case, that insulation capability is what impedes the flow of building heat through the glass and prevents warming of the exterior, above the dew point. If exterior condensation occurs on insulating glass, there is little or nothing that can be done to prevent its recurrence. On some occasions, keeping draperies open to allow heat transfer through the glass has been known to reduce condensation. *To Tilt in Bottom Sash: Raise the bottom sash approximately three (3) inches from the sill. With fi ngertips, slide tilt latches on both sides of the sash and tilt the sash inward. When washing, rest the center of the sash on your knee or the sill. DO NOT lay the corner of the sash on anything that will leave the other corner unsupported. *To Tilt in Top Sash: Pull the top sash down until the sash stops. Slide the top sash latches toward the center and tilt the sash inward. Clean the top sash as you cleaned the bottom sash. SECURING SASHES AFTER CLEANING After cleaning, tilt the sash back into place. Make sure the latches have also been sprung back into place. Push the top sash up into place, and check again to see that the bottom sash is in place. When tilting the sashes inward, keep each sash parallel to the sill to avoid any balance disengagements. Should a balance disengagement occur, please all Ply Gem support at 888-9PLYGEM or email them at support@plygeminfo.com. They will gladly assist you with any questions. Tilt Latches* Window Cleaning Top Sash Tilt Latches* Bottom Sash Sill *NOTE: Not all double and single hung products have a tilt latch option. Please consult your authorized Ply Gem Windows dealer or contractor for questions regarding your specifi c windows. For windows with a tilt option, your dealer or contractor can demonstrate the proper tilt and sash removal/reinsertion process for cleaning. REVERSE OR OUTDOOR CONDENSATION AND YOUR WINDOWS Condensation on the outdoor surface of an insulating unit is called reverse or outdoor condensation. It is not an indication that the glass or insulating unit is defective. Under the right set of atmospheric conditions, it is possible to get condensation on the exterior glass surface of an insulating glass unit. Specifi cally, these conditions are as follows: t(MBTTUFNQFSBUVSFCFMPXEFXQPJOU temperature t$MFBSOJHIUTLZ t4UJMMBJS t)JHISFMBUJWFIVNJEJUZ t8FMMJOTVMBUFEHMB[JOHT Outdoor Condensation Insulated Glass Unit Indoors Outdoors CLEANING GLASS ON SINGLE HUNG AND DOUBLE HUNG WINDOWS HOW TO TILT FOR CLEANING Each double hung window comes with two tilt latches* (surface mounted or recessed) on each operating sash. A single hung window comes with two tilt latches on the bottom sash only. Raise the bottom sash about three (3) inches. Using both hands as shown, disengage the tilt latches on both sides simultaneously. While holding the latches with your thumbs, gently pull the top of the sash toward you until the latches are clear of the frame. Holding the top of the sash, continue to lower it until you hear a “click.” This “click” signifi es that the balance locks have been engaged on both sides. To tilt the top sash (on double hung windows only) lower it about three (3) inches also, and follow the same procedure as noted by Step 1. To return either sash to its operating position, swing the sash back up and push the top of the sash gently until the tilt latches snap back into place in the side jambs. CLEAN Step 2 TILT* Step 1 IF YOU SEE WATER IN THE BOTTOM TRACK OR SILL AREA OF YOUR WINDOWS There is no cause for alarm. Your horizontally sliding Ply Gem Window is designed to evacuate water effi ciently from this track area. As the drawing depicts, the shaded area (water) is draining from both the outer and inner track areas. Small amounts of water, during periods of rain, may be visible, however, this water will drain effi ciently to eliminate any possibility of overfl ow and/or water entry into your living area. Additionally there are “weep cover” protectors installed to prevent water and wind damage during severe weather. InsideOutside Rain HOW TO REMOVE* SASH Each sash can be completely removed for glass replacement, balance service, or screen removal. Be careful when you remove the sash because they are heavy. In the tilt position, lift and remove sash, as shown. Tilt the sash in so it is parallel with the fl oor. Lift the sash straight up and out. To restore the sash, reverse the procedure above being careful to insert the pin into the balance shoe. Insert the pin on the lower side, then insert the pin on the upper side and straighten the sash back into its level, operating position. If a balance lock needs to be moved, or repositioned when the sash is removed, a fl athead screwdriver can be used to operate the lock and move the balance up and down to position it for pin insertion. REMOVE SASH CAUTION: The balances are pre-tensioned to operate with the weight of the sash. With the sash removed the balances will snap up if the balance lock is disengaged. Make sure the lock is engaged before removing the sash. If it does snap up, place the head of the fl at-head screwdriver in the tilt pin hole, pull the lock down to extend the balance, and twist the screwdriver ¼ to ½ turn until the lock “clicks.” *NOTE: Not all double and single hung products have a tilt latch option. Please consult your authorized Ply Gem Windows dealer or contractor for questions regarding your specifi c windows. For windows with a tilt option, your dealer or contractor can demonstrate the proper tilt and sash removal/reinsertion process for cleaning. OPERATION AND MAINTENANCE OF SLIDING PATIO DOORS HOW TO CLEAN YOUR DOOR The operating panels of your patio door are equipped with tandem steel rollers that move horizontally along a sill track. When the door is open to the outside, these tracks are exposed to the elements and can collect dust, dirt and debris. A semi-annual cleaning is recommended to prevent this material from disrupting the proper operation of the patio door system. Your door features an anti-take-out device in the head that makes it virtually impossible to remove the active panel, even with the rollers in their lowest adjustment position. The door’s threshold with a stainless steel roller guide resists frost and condensation and can be cleaned with soap and water as needed. Figure 1 CLEANING GLASS ON CASEMENT WINDOWS HOW TO CLEAN YOUR WINDOW Before you begin to clean your Casement Windows you’ll need to push the screen clips in to disengage the screen from the window. Then, unlock the window by lifting the lock handle up. Crank the sash all the way to the open position. Clean the exterior of the sash by reaching your arm through the space between the main frame and the sash. When you’re fi nished cleaning, make sure to close and lock the window by pushing the lock handle down. Figure 1 CLEANING GLASS ON SLIDING WINDOWS Sliding windows are built to slide from side-to- side in their own tracks. They can be removed from these tracks for cleaning. HOW TO CLEAN YOUR WINDOW To remove the interior sash, simply open the window and slide the interior sash all the way to the opposite side past the two anti-lift blocks. Lift the sash up into the header of the main frame as high as it will go. Pull the bottom of the sash toward you, releasing it from the frame track. Then, lower it gently. To remove the exterior sash, slide the exterior sash all the way to the opposite side past the anti-lift blocks. Lift the sash up and then pull the bottom toward you to release it from the frame track. Then, lower gently. To reinsert the sash, pick up the exterior sash fi rst and place it into the top outer window frame track to the opposite side of the anti-lift blocks, lift upward and push outward. Slide the window sash all the way to the side. Place the head of the interior sash into the top inner window frame track to the opposite side of the anti-lift blocks and push into place. Slide the window closed and make sure to lock it. Figure 1Figure 1