County Clerk Customer Experience & Access Survey

Thank you for taking the time to provide feedback on your experience with the Tompkins County Clerk's Office. Your input will help us improve our services and ensure they are accessible, equitable, and efficient for all members of our community.
Please take a few minutes to let us know how we are doing. Please note there are two sections to this survey - Part I - Service Experience and Part II Accessibility & Equity. We appreciate and value your input!
Are you visiting us as:field type drop-down
If you chose Other above (please specify)field type single line
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What was the purpose of your visit todayfield type drop-down
If you chose Other above (please spcify)field type single line
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How would you rate the timeliness of the service your received? (Scale: 5= Very Fast, 1 = Very Slow)field type drop-down
Did staff provide helpful and knowledgeable assistance?field type drop-down
Optional open-ended explanation of above questionfield type multi line
What would make your experience with our office easier or more efficient?field type multi line

Did you experience any barriers when accessing our services and records?field type drop-down
If you chose Other (please specify) above or have more to share about the barrier you facedfield type multi line
If you experienced a barrier, did staff assist you in overcoming it?field type drop-down
If you chose Somewhat above, please explainfield type multi line
Which of the following services would improve accessibility for you?field type drop-down
If you chose Other (please specify) or to expand on any of the abovefield type multi line
Would you like to be contacted for follow-up on your experience?field type drop-down
If yes above, please share preferred contact method (email address or phone number)field type single line
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